OverviewLocated about a 9-minute walk from
East Tsim Sha Tsui MTR Station in Hong Kong's Kowloon District, the Regal Kowloon Hotel is suitable for business or vacation travellers who require a hotel with meeting/banquet space, on-site dining and easy access to public transit.
Each of this non-smoking hotel's air-conditioned guest rooms and suites offers cable TV, an in-room safe, a coffeemaker, a mini-fridge, a desk and a hair dryer. Rooms with a separate bedroom, a living room and a dining area are also available, as are wheelchair-accessible rooms.
Hotel amenities include 15 to 20 minutes of free Wi-Fi per 24 hours in the lobby (additional Wi-Fi is HKY 130 per 24 hours), a fitness centre, meeting/banquet space, a 24-hour business centre, laundry services, a gift shop, a hair salon, a coffee shop, three restaurants and a bar. Valet-only parking is an additional HKY 450 per day and pets are not permitted.
DFS Galleria offers shopping about a 3-minute walk away, while Star Ferry Pier can be found 5 minutes away by car. Hong Kong Island is roughly a 15 minute drive from the hotel and Hong Kong International Airport (HKG) is about a 30-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
The hotel's location was praised by many lodgers, who described it as central and close to public transit, Victoria Harbour, Chung King Mansion, restaurants, shopping, museums and the ferry terminal. One patron noted "The location is in a great part of Kowloon. There are many great restaurants and shopping in the area. The MTR (train) is about 5-10 minute walk and the best way to get around HK. You can buy an Octopus (train) card at the airport and saves lining up to buy a ticket for every trip".
Numerous reviewers were pleased with their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and quiet, with great harbour views, comfortable beds and good water pressure. One guest remarked, "The rooms are modern and a good size for HK (I've stayed at more expensive hotels that you could barely walk around the bed). There is a large flat screen TV, a good size desk and I found the recent addition of a coffee pod/capsule machine a big bonus! I don't mind the firm beds that are common in Asia and love the big fluffy pillows".
Several travellers were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, well trained, attentive and professional. A few guests did complain about the check-in service, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the Wi-Fi and check-in service.
Several lodgers were disappointed with the lack of free in-room Wi-Fi at the hotel. They felt it was too expensive and should have been included in the room rates.
Although the majority of reviewers were pleased with the level of customer service they received during their stay, some travellers were disappointed with check-in service. They reported it taking too long (sometimes up to 30 minutes), which they found inconvenient after travelling.
Booking.com guest reviews rated the hotel 7.5 out of 10 from 990 reviews.
TripAdvisor.com guest reviews ranked the hotel #137 of 555 Hong Kong hotels with an average rating of 3.5 out of 5 from 648 reviews.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with an 89% recommendation rate from 322 reviews.
