OverviewLocated about an 8-minute walk from the
Huangpu River, and a 6-minute drive from Shanghai's city centre, The Bund Riverside Hotel is suitable for business and vacation travellers who require a well-priced and centrally located hotel with meeting/banquet facilities and on-site dining.
This hotel has 187 air-conditioned guest rooms and suites, each offering free wired Internet, cable TV, a minibar, a mini-fridge, free bottled water, a hair dryer, a bathroom scale and a bathrobe and slippers for each guest. Rooms with a separate living room and a desk are also available, as are wheelchair-accessible rooms.
Hotel amenities include a spa and wellness centre, a sauna, meeting/banquet facilities, a business centre, a coffee shop, a gift shop and laundry services. Parking is available nearby and is an additional CNY 80 per day. Pets are not permitted.
On-site dining is offered at Zip18 and LaoFengGe Restaurant, which both serve breakfast, lunch and dinner daily.
Shanghai Landmark Department Store is about a 15-minute drive from the hotel, while Shanghai Urban Planning Exhibition Center is a 6-minute drive southwest. Shanghai Natural History Museum is roughly an 8-minute drive away, and Shanghai Hongqiao International Airport (SHA) is a 25-minute drive southwest. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and value.
Many guests praised the hotel's location, describing it as safe, and close to public transit, shopping, restaurants, Nanjing Road, The Bund and various other local attractions. One lodger remarked, "The location of this hotel is very good if you plan to spend your time walking around The Bund, Nanjing road, and the old city".
Numerous reviewers were pleased with the hotel's accommodations. They described their rooms as spacious, clean, modern, quiet and well equipped, with amazing city or river views and comfortable beds and linens. Some guests did describe the carpets as worn and dirty, however.
The hotel's rates were complimented by several lodgers. They described them as excellent, affordable, great and inexpensive.
Several guests also praised the staff, characterizing them as helpful, friendly, efficient and bilingual. A few patrons were disappointed with the level of customer service they received, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the Wi-Fi and the staff.
Several lodgers found it inconvenient that there was no Wi-Fi available in their rooms. Although wired Internet was available at no cost, it was described as slow and intermittent by a few guests.
While some reviewers characterized the staff as friendly and bilingual, some patrons were disappointed with the level of customer service they received. They found the staff to be rude, unfriendly, unhelpful and indifferent.
TripAdvisor.com guest reviews ranked the hotel #243 of 3,161 Shanghai hotels with an average rating of 3.5 out of 5 from 363 reviews.
Booking.com guest reviews rated the hotel 7.8 out of 10 from 219 reviews.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 85% recommendation rate from 217 reviews.
