OverviewThis property is situated among shops and restaurants, within a 3-minute walk of the Auckland waterfront. This hotel is well located for guests looking to explore downtown on foot.
This hotel is smoke free and all rooms include a flat screen TV, a coffeemaker, an iron and ironing board, a desk, a hair dryer and individual climate control. Select rooms also include a cooktop and accessible rooms are also available.
Wi-Fi is available in guest rooms for an additional fee of NZD 30.90 per 24 hours or NZD 5.10 per 30 minutes. Parking is available on site (contact the hotel for details).
The on-site restaurant serves breakfast only, but room service is available 24 hours.
Other on-site amenities include a fitness centre, a sauna, meeting rooms, a business centre, safe deposit boxes, babysitting service, currency exchange, dry cleaning service and a 24-hour front desk.
The Auckland ferry terminals are a 3-minute drive or 4-minute walk away, while the National Maritime Museum and the Viaduct Harbour Marina are both 8 minutes away on foot. The Sky Tower and the SkyCity Convention Centre and Casino are both 10 minutes away on foot, while the Vector Arena is about a 13-minute walk away.
Eden Park Stadium, a cricket venue, is a 12-minute drive away, while Ericsson Stadium, home of the National Rugby League's New Zealand Warriors, is 15 to 20 minutes away by car. The Auckland International Airport (AKL) is about 30 to 35 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodAmong the reviews used for this analysis, many guests described the property as average or satisfactory. However, many guests found the location convenient for accessing area attractions on foot. Reviewers agreed that the hotel was "close to everything", including restaurants, ferries, the waterfront area and night clubs.
The staff were frequently complimented for their friendly and helpful service, although there were a couple of complaints (see below for more details).
A few guests described their rooms as spacious and generally comfortable, while a couple of reviewers thought that the room rates were reasonable. However, there were a couple of complaints about noise and the beds (see below).
The Bad
There were many noise complaints found for this property, among the reviews sourced for this editorial. Many guests said that loud music from a neighbouring night club kept them awake, while a couple of guests were disturbed by footsteps and other noises from guests in the halls.
A couple of guests said that the beds were uncomfortable.
While many guests praised the customer service, a couple of reviewers thought that the staff could have been more helpful.
Expedia.ca gave this hotel an average score of 3.6 out of 5, with 81% of 273 guests recommending the property.
TripAdvisor.ca ranked this hotel #47 out of 77 hotels in Auckland, with an average score of 3 out of 5, from 658 reviews.
The author used the official website and Expedia.ca as sources for writing the overview.
