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Comfort Inn Madison - Downtown

This is a 3 star hotel in Madison
722 John Nolen Drive, Madison, WI, U.S.A.
Photo 1 - Comfort Inn Madison - Downtown
Helpful staff, close to eateries and Hwy 12, free breakfast, clean rooms
  • Free Wi-Fi, free parking, free breakfast
  • The staff were praised for their helpful and friendly service
  • Many guests were pleased with the hotel's proximity to restaurants and the University of Wisconsin
  • The hotel's breakfast was complimented for its quality and variety
  • Several lodgers enjoyed their clean and comfortable rooms
  • A few guests reported dated decor and musty odours in their rooms
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Editor's Analysis

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Updated on Sep 19, 2013
Located a 1-minute drive from the nearest Highway 12 on-ramp and about a 5-minute drive from Lake Monona, the Holiday Inn Express Madison is geared towards travellers who require a hotel with easy highway access, a free breakfast and an indoor pool.

Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a microwave, a mini-fridge and a jetted tub are also available and the hotel is wheelchair accessible.

Hotel amenities include an indoor pool, a hot tub, a fitness room, a business centre, laundry services, free parking and a free breakfast. A complimentary evening reception is also offered Monday through Thursday evenings. Pets (weighing 25 lbs or less) are permitted for an additional $20 per pet, per night.

The University of Wisconsin can be reached within a 10-minute drive. Alliant Energy Center can be found about 8 minutes away on foot, while South Towne Mall is a 2-minute drive away. Henry Vilas Zoo is an 8-minute drive from the hotel and Dane County Regional Airport (MSN) is roughly a 17-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $20/pet/day, wheelchair accessible. (Call Date: September 11, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, breakfast and rooms.

The hotel's staff were the source of numerous compliments by reviewers, who characterized them as friendly, accommodating and helpful with suggestions and directions. One guest remarked, "I was very impressed with the friendliness and helpfulness of the staff. Upon check-in the staff relocated me to a room that was not directly behind the elevator so that I would be assured of a quiet night".

Many guests were pleased with the hotel's location. They described it as easy to find, and close to the University of Wisconsin, the airport, restaurants, Alliant Energy Center, downtown Madison and highway access.

Several lodgers enjoyed the hotel's free breakfast, and described it as delicious, filling and well stocked, with a nice selection of hot and cold items and a spacious breakfast area. One patron noted, "The breakfast bar was extremely well maintained and had a variety of items: scrambled eggs, biscuits and gravy, sausage, cinnamon rolls, make-your-own pancakes, as well as cold cereal, fruit, yogurt, bread for toasting, etc. The coffee was delicious!".

The hotel's accommodations were also enjoyed by several reviewers. They found them to be quiet, clean and spacious, with comfortable beds and fast Wi-Fi. A few guests had complaints about their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.

Although several lodgers were pleased with their clean and comfortable beds, a few guests had complaints about their accommodations. They reported musty odours, worn decor and noise from guests in adjacent rooms. guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 73 reviews. guest reviews ranked the hotel #32 of 62 Madison hotels with an average rating of 4 out of 5 from 67 reviews. guest reviews rated the hotel 4.3 out of 5 from 63 reviews.

The author called the hotel on September 11, 2013 to verify some information.

Guest Reviews

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117.07 USD - 0.00 USD Comfort Inn Madison - Downtown
Very Good
Out of 53 hotels
Guest Rating Explained
Rating: 8.0 / 10

No. of guest ratings: 10
No. of guest comments: 10
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #2 out of 53 hotels in Madison ranked by guests.
Guest Recommendations
Gene from Apple Valley, MN US rated Comfort Inn Madison - Downtown 9 out of 10 on June 28, 2015
Excellent Value for the Price Relative to Other Hotels
"We were skeptical when we booked the hotel, since the price was significantly lower than other hotels in the same general vicinity, but we were pleasantly surprised. The staff was friendly and accommodating, the rooms were quiet and clean, the breakfast area was clean and had ample seating, and the food was excellent. Next time we visit, we will definitely book here again."
Ronald from Chetek, WI US rated Comfort Inn Madison - Downtown 9 out of 10 on February 28, 2015
Verified Guest from Grand Marsh, WI US rated Comfort Inn Madison - Downtown 8 out of 10 on March 16, 2013
A comfortable quiet night's stay
"I liked the sound insulation compared to many other hotels I've stayed at."
Michael from Appleton, WI US rated Comfort Inn Madison - Downtown 9 out of 10 on October 15, 2011
Verified Guest from Marquette, MI US rated Comfort Inn Madison - Downtown 10 out of 10 on August 07, 2011
Helen from Inver Grove Heights, MN US rated Comfort Inn Madison - Downtown 8 out of 10 on June 27, 2010
"Love the eco-friendly attitude on linen washing. However, it seems as if some of the housekeeping staff are not aware of it. After the first night, I hid the sign requesting linen change and left the do not disturb sign on the door so no resources were wasted on my room. Everything was cleaned and changed anyway (they did do an excellent job of it!) I mentioned this to the gentleman at the front desk - he made a note of it and it did not happen again for the duration of my stay (4 nights)."
Verified Guest from Troy, MI US rated Comfort Inn Madison - Downtown 9 out of 10 on December 30, 2009
"They put us in a room with somebody already in it. Bathroom fan too noisy."
Jeffrey from Neenah, WI US rated Comfort Inn Madison - Downtown 4 out of 10 on April 09, 2006
"Executive room much better than standard room, which I rented one month ago. Standard room not worth the money. Thin walls and no bathroom fan. Executive room seemed to have better privacy and better bathroom."
Verified Guest from St Croix Falls, WI US rated Comfort Inn Madison - Downtown 8 out of 10 on March 09, 2006
"The evening snack bar was a nice addition, however, it was not stocked well or open very long... Other than that, all was nice. Thank you"
Verified Guest from Holland, MI US rated Comfort Inn Madison - Downtown 8 out of 10 on April 25, 2004


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Comfort Inn Madison - Downtown

  • Business Center
  • Fitness Room/Gym
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Dry Cleaning
  • Air Conditioned
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Disabled Accessible Rooms
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • Pool Indoor
  • Executive Floor

User Contributed Info

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Category Accommodation and Food Services
Fax 608-255-3152
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 53713
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (608) 255-7400
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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