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BEST WESTERN East Towne Suites

This is a 3 star hotel in Madison
4801 Annamark Drive, Madison, WI, U.S.A.
Photo 1 - BEST WESTERN East Towne Suites
Just off I-90/94, free breakfast & airport shuttle, great staff, clean rooms
  • Free Wi-Fi, free airport shuttle, free breakfast, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel was praised for its proximity to restaurants and shopping
  • Several lodgers enjoyed their clean and well-equipped rooms
  • A few guests reported dated rooms and uncomfortable beds
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Editor's Analysis

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Updated on Jan 7, 2014
Located about a 10-minute drive from Dane County Regional Airport (MSN) just off Interstates 90 and 94, the Best Western East Towne Suites is suitable for car or air travellers who require a hotel with a free breakfast, a free airport shuttle and easy highway access.

Each of the hotel's air-conditioned suites comes equipped with free Wi-Fi, cable TV, an iPod dock, a microwave, a mini-fridge, a coffeemaker, a desk, an iron and ironing board, a hair dryer and a seating area with a sofabed. Rooms with a separate bedroom and a balcony are also available, as are smoking, non-smoking and wheelchair-accessible rooms.

Hotel amenities include an indoor pool, a hot tub, a fitness centre, meeting/banquet space, a 24-hour business centre, a gift shop, guest laundry, free parking and a free breakfast. A free airport shuttle is also offered daily from 6 am to 11 pm (24-hour advance reservations required). Pets are permitted for an additional $25 per pet, per day.

Madison's city centre is about a 16-minute drive from the hotel, while East Towne Mall can be found 8 minutes away on foot. The University of Phoenix - Madison Campus is a 3-minute drive away and The University of Wisconsin-Madison is roughly 18 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/day, wheelchair accessible. (Call Date: December 30, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, rooms and breakfast.

The hotel's staff were the source of numerous compliments by reviewers. They were characterized as professional, friendly, helpful and accommodating.

Many guests praised the hotel's location, describing it as safe and close to shopping, restaurants, highway access, the airport and East Towne Mall. One patron noted, "There are many places to visit in the local area, shopping, dining as well as being close to the state capital with plenty of opportunities there for those that enjoy the 'big city' feel in a beautiful setting that says 'WELCOME', with that 'small town' flavor. Easy accessibility in getting around the area".

Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, spacious, quiet and well equipped, with comfortable beds. A few guests had complaints about their lodgings, however (see below).

The hotel's breakfast was enjoyed by several travellers, who described it as great and fantastic, with several hot and cold items and helpful staff. One guest remarked, "The hot breakfast was absolutely wonderful - many choices including eggs, sausage, apples, oatmeal and waffles".

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.

Although several reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints about their lodgings. They reported dated decor, worn linens, a limited TV channel selection and uncomfortable beds. guest reviews rated the hotel 4.2 out of 5 with a 93% recommendation rate from 632 reviews. guest reviews ranked the hotel #27 of 62 Madison hotels with an average rating of 4 out of 5 from 182 reviews. guest reviews rated the hotel 8.5 out of 10 from 113 reviews.

The author called the hotel on December 30, 2013 to verify some information.

Guest Reviews

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85.97 USD - 0.00 USD BEST WESTERN East Towne Suites
Out of 53 hotels
Guest Rating Explained
Rating: 7.5 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #5 out of 53 hotels in Madison ranked by guests.
Guest Recommendations
Verified Guest from Rockford, IL US rated BEST WESTERN East Towne Suites 10 out of 10 on July 11, 2011
"I enjoy the whirpool and free breakfast menu"
Kristine from Chetek, WI US rated BEST WESTERN East Towne Suites 9 out of 10 on November 01, 2010
Janet from Eau Claire, WI US rated BEST WESTERN East Towne Suites 8 out of 10 on November 10, 2003


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BEST WESTERN East Towne Suites

  • Room Service
  • Fitness Room/Gym
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Meeting Rooms
  • Microwave
  • Laundry service
  • Casino
  • Shops
  • Photocopier
  • Jacuzzi
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Pool Indoor
  • Shops in Hotel
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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