OverviewLocated just off Highway 250 in northwest Richmond, the Quality Inn West End Richmond is geared towards road travellers who require a hotel with a free breakfast, an outdoor pool and easy highway access.
Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, an in-room safe, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a mini-fridge and a microwave are also available, as are wheelchair-accessible rooms. Smoking and non-smoking rooms are offered at this hotel.
Hotel amenities include a seasonal outdoor pool, a business centre, free coffee in the lobby, a free breakfast and free parking. A maximum of two pets (maximum weight 80 lbs) are permitted for an additional $35 per pet (for the first day), and $5 for each subsequent day.
Regency Square offers shopping about an 8-minute drive away, while downtown Richmond and Richmond Union University can both be found roughly 15 minutes away by car. Richmond International Airport (RIC) is a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $35/pet (1st day) and $5/pet each subsequent day, wheelchair accessible. (Call Date: October 3, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's value, staff, breakfast and rooms.
Many lodgers were pleased with the hotel's value. They described the rates as inexpensive, reasonable and affordable, and also cited the free breakfast as adding to the hotel's overall worth.
The hotel's staff were the source of numerous compliments by reviewers. They were characterized as professional, accommodating and knowledgeable about the area.
Several lodgers enjoyed the hotel's complimentary breakfast. They described it as great and wonderful, with kind staff, good coffee and several choices, including make-your-own waffles.
The hotel's accommodations were praised by several travellers, They described their rooms as clean, updated, spacious and well equipped, with comfortable beds and pillows. Some patrons were disappointed with their lodgings, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and noise transfer.
Although several lodgers were pleased with their updated and comfortable rooms, some guests were disappointed with their lodgings. They reported dated decor, worn carpets, broken fixtures and some cleaning issues. Several reviewers recommended that guests ask for updated rooms upon booking.
Noise disturbances were mentioned by a few patrons. They reported noisy in-room air-conditioning units and noise from guests in the hallways.
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with an 80% recommendation rate from 485 reviews..
Hotels.com guest reviews rated the hotel 3.1 out of 5 from 150 reviews.
TripAdvisor.com guest reviews ranked the hotel #52 of 85 Richmond hotels with an average rating of 3 out of 5 from 23 reviews
The author called the hotel on October 3, 2013 to verify some information.
