OverviewLocated about a 7-minute drive from Richmond International Airport (RIC) and a 3-minute drive from the nearest Interstate 64 on-ramp, the Four Points by Sheraton Richmond Airport is suitable for air and car travellers who require a hotel with a free airport shuttle, on-site dining and easy highway access.
This hotel has 155 smoke-free, air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, an iPod docking station, an in-room laptop safe, a microwave, a mini-fridge, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a living room with a sofabed are also available, and the hotel is wheelchair accessible.
Hotel amenities include an outdoor pool, a fitness centre, meeting/conference space, a business centre, vending machines and free parking. A free roundtrip airport shuttle is also offered, as well as a free area shuttle within a 2-mile radius of the hotel (please contact the hotel for details).
On-siting dining is offered at Terra Nova Restaurant and Lounge, which is open for breakfast, lunch and dinner daily. Room service is available.
Pets 40 pounds and under are permitted with prior approval from the hotel. Pet owners must sign a waiver at check-in and provide a $150 refundable deposit in case of any damage.
The Shops at White Oak Village is adjacent to the hotel, while The Museum of Edgar Allen Poe is about a 12-minute drive westward. The Richmond National Battlefield Park can be found roughly 20 minutes southeast by car and downtown Richmond is about a 15-minute drive west. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets free, wheelchair accessible. (Call Date: August 5, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, staff and location.
Numerous guests praised the hotel's accommodations. They described their rooms as clean, quiet, modern, well maintained, spacious and well equipped, with comfortable beds and linens and good water pressure. A few patrons had complaints about their rooms, however (see below).
The hotel's staff were the source of many compliments by lodgers, who characterized them as helpful, friendly, efficient and professional.
Several reviewers enjoyed the hotel's location. They described it as safe, and close to the airport, shopping, restaurants, highway access, Target and a pharmacy.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer and the rooms.
A few lodgers complained about noise disturbances during their stay. They reported noise from guests in the hallways and from loud in-room air-conditioning units, as well as noise in rooms near the elevators and facing the atrium.
While the majority of reviewers were pleased with their well-equipped and comfortable rooms, a few guests had complaints about their accommodations. They reported stained carpets and some cleaning issues. A strange room odour was also mentioned by a few guests.
TripAdvisor.com guest reviews ranked the hotel #25 out of 86 Richmond hotels with an average rating of 4 out of 5 from 153 reviews.
Hotels.com guest reviews rated the hotel 4 out of 5 from 21 reviews.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with a 92% recommendation rate from 13 reviews.
The author called the hotel on August 5, 2013 to verify some information.
