Overview
Located about a 6-minute drive from the nearest Interstate 64 on-ramp and a 14-minute drive from Richmond's city centre, the Extended Stay America Richmond (formerly the Extended Stay Deluxe) is suitable for road travellers who prefer an economical hotel with easy highway access and extended kitchen amenities.
This hotel has 99 air-conditioned guest rooms and suites, each offering one king bed or two queen beds, a sofabed, free Wi-Fi, cable TV, a coffeemaker, a full kitchen with utensils, a DVD player, an iron and ironing board, a desk, a hair dryer and a seating area. Both smoking and non-smoking rooms are available.
Full-service housekeeping is provided once a week for stays of eight days or longer, while towels and linens are available at the front desk as needed. Additional full-service housekeeping is available for a fee of $10 cleaning. A refresh service, in which staff will empty trash bins, make the bed(s), replace dirty towels and replenish toiletries, is available for $5 per service. Guests are responsible for washing dishes.
Hotel amenities include a seasonal outdoor pool, a fitness room, a business centre, guest laundry facilities, barbecue facilities, a picnic area, free parking and a free continental breakfast. Wheelchair-accessible rooms are available upon request and pets are permitted for an additional $25 per room per day.
Bob Evans Restaurant is a 4-minute walk from the hotel, while the Burlington Coat Factory can be found roughly 4 minutes south by car. The University of Phoenix Richmond Campus is roughly a 5-minute drive southward, and Richmond International Airport (RIC) is about a 25-minute drive southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/room/night, wheelchair accessible. (Call Date: May 30, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, rooms and value.
Many reviewers praised the hotel's staff, finding them to be accommodating, proactive, professional and kind.
The hotel's location was appreciated by numerous guests. They described it as being close to highway access, restaurants, shopping, local attractions and downtown Richmond.
Several lodgers were pleased with the hotel's accommodations. They described their rooms as spacious, clean, well maintained, quiet and well equipped. A few guests had complaints about their rooms, however (see below).
The hotel's value was also praised by several reviewers, who described the rates as inexpensive, low and reasonable.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and the free breakfast.
While the majority of guests enjoyed their well-equipped and clean rooms, a few reviewers had complaints about their accommodations. They reported worn decor and furniture, broken or missing kitchen utensils and cigarette odours in non-smoking rooms.
The hotel's free breakfast was a source of disappointment for a few lodgers. They described it as generic, and reported a lack of hot items, a limited variety and packaged food that was not very fresh.
TripAdvisor.com guest reviews ranked the hotel #22 out of 86 Richmond hotels with a 4 out of 5 average rating from 43 reviews.
Expedia.ca guest reviews rated the hotel 3.8 out of 5 with a 76% recommendation rate from 29 reviews.
Hotels.com guest reviews rated the hotel 3.8 out of 5 from 23 reviews.
The author called the hotel on May 30, 2013 to verify some information.
