Overview
Located about a 2-minute drive from the nearest Interstate 64 on-ramp and a 12-minute drive from downtown Richmond, the Courtyard by Marriott Richmond West is popular with business and vacation travellers who require a hotel with meeting/conference space, easy highway access and an outdoor pool.
This smoke-free hotel has 145 air-conditioned guest rooms and suites, each offering one king, two queen or two double beds, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a sitting area and a sofabed are available. The hotel does not offer wheelchair-accessible rooms.
Hotel amenities include a seasonal outdoor pool, a fitness centre, a business centre, meeting/conference space, guest laundry facilities, a convenience store and free parking. The Bistro serves breakfast and dinner daily, and pets are not permitted.
The Shops at Willow Lawn is located 6 minutes away by car, while the University of Richmond is about a 12-minute drive away. The Country Club of Virginia is roughly a 9-minute drive southward, and Richmond International Airport (RIC) is a 20-minute drive southeast of the hotel. Public transit access is within a 1-minute walk of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, not wheelchair accessible. (Call Date: May 27, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.
Numerous reviewers were pleased with the level of customer service they received. The staff were found to be attentive, friendly and helpful. Several guests felt that staff provided efficient check-in and check-out services.
The hotel's location was praised by many guests. They described it as easily accessible, as well as close to shopping, the highway, the University of Richmond and the city's downtown area.
Several lodgers enjoyed their accommodations while at the hotel. They described their rooms as clean, spacious and well equipped, with comfortable beds. There were a few complaints about the rooms, however (see below).
The hotel's food was also praised, and described as good, nicely served and reasonably priced.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the rooms.
Some guests mentioned noise disruptions during their stays. They reported hearing traffic noise in front-facing rooms, as well as noise in rooms located close to the elevator and ice machine, and noise from guests in adjacent rooms.
While the majority of guests enjoyed their rooms, a few reviewers had complaints about their accommodations. They reported rough towels, no bathroom fans and worn decor.
TripAdvisor.com guest reviews ranked the hotel #30 out of 86 Richmond hotels with an average rating of 3.5 out of 5 from 66 reviews.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 88% recommendation rate from 65 reviews.
Hotels.com guest reviews rated the hotel 4.1 out of 5 from 42 reviews.
The author called the hotel on May 27, 2013 to verify some information.
