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Courtyard by Marriott Richmond West

This is a 3 star hotel in Richmond
6400 West Broad Street, Richmond, VA, U.S.A.
Photo 1 - Courtyard by Marriott Richmond West
Great service, 2-min drive to Interstate 64, on-site dining and free parking
  • Free Wi-Fi, free parking
  • The hotel was found to be close to highway access and the University of Richmond
  • Several reviewers enjoyed their clean and spacious rooms
  • Many guests praised the customer service
  • A few reviewers reported worn decor in their rooms
  • Some guests reported noise transfer during their stay
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Editor's Analysis

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Updated on May 29, 2013
Located about a 2-minute drive from the nearest Interstate 64 on-ramp and a 12-minute drive from downtown Richmond, the Courtyard by Marriott Richmond West is popular with business and vacation travellers who require a hotel with meeting/conference space, easy highway access and an outdoor pool.

This smoke-free hotel has 145 air-conditioned guest rooms and suites, each offering one king, two queen or two double beds, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a sitting area and a sofabed are available. The hotel does not offer wheelchair-accessible rooms.

Hotel amenities include a seasonal outdoor pool, a fitness centre, a business centre, meeting/conference space, guest laundry facilities, a convenience store and free parking. The Bistro serves breakfast and dinner daily, and pets are not permitted.

The Shops at Willow Lawn is located 6 minutes away by car, while the University of Richmond is about a 12-minute drive away. The Country Club of Virginia is roughly a 9-minute drive southward, and Richmond International Airport (RIC) is a 20-minute drive southeast of the hotel. Public transit access is within a 1-minute walk of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, not wheelchair accessible. (Call Date: May 27, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Numerous reviewers were pleased with the level of customer service they received. The staff were found to be attentive, friendly and helpful. Several guests felt that staff provided efficient check-in and check-out services.

The hotel's location was praised by many guests. They described it as easily accessible, as well as close to shopping, the highway, the University of Richmond and the city's downtown area.

Several lodgers enjoyed their accommodations while at the hotel. They described their rooms as clean, spacious and well equipped, with comfortable beds. There were a few complaints about the rooms, however (see below).

The hotel's food was also praised, and described as good, nicely served and reasonably priced.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the rooms.

Some guests mentioned noise disruptions during their stays. They reported hearing traffic noise in front-facing rooms, as well as noise in rooms located close to the elevator and ice machine, and noise from guests in adjacent rooms.

While the majority of guests enjoyed their rooms, a few reviewers had complaints about their accommodations. They reported rough towels, no bathroom fans and worn decor. guest reviews ranked the hotel #30 out of 86 Richmond hotels with an average rating of 3.5 out of 5 from 66 reviews. guest reviews rated the hotel 4.1 out of 5 with an 88% recommendation rate from 65 reviews. guest reviews rated the hotel 4.1 out of 5 from 42 reviews.

The author called the hotel on May 27, 2013 to verify some information.

Guest Reviews

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111.00 USD - 0.00 USD Courtyard by Marriott Richmond West
Very Good
Out of 113 hotels
Guest Rating Explained
Rating: 8.3 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #1 out of 113 hotels in Richmond ranked by guests.
Guest Recommendations
This is a comfortable, clean, and convenient place to stay.
"The rooms are clean, well-appointed, and large. Having so many really good pillows is a plus. When in Richmond, we always stay here. Unfortunately for us, the satellite was not working, the front desk reported, so we could not watch regular TV shows. We appreciate having the convenience of being able to have breakfast in the hotel."
Norma from Virginia Beach, VA US rated Courtyard by Marriott Richmond West 10 out of 10 on May 15, 2011
Rebecca from Clarkton, NC US rated Courtyard by Marriott Richmond West 10 out of 10 on September 19, 2010
Keith from Charlottlevilles, VA US rated Courtyard by Marriott Richmond West 9 out of 10 on August 22, 2010
"sink drain was clogged, toilet ran"
Verified Guest from Burlington, VT US rated Courtyard by Marriott Richmond West 7 out of 10 on May 04, 2006
"During our stay there were teenagers running loose all over the hotel scream and yelling. I believe the staff should of asked the parents to quite them. Also they left clothes and towels all over the whirlpool and caused a sleepless night on Saturday for us. I believe that in a hotel as nice as yours the children and parents should be told to respect the needs of other guest."
Joseph from Waynesboro, VA US rated Courtyard by Marriott Richmond West 6 out of 10 on May 30, 2004


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Courtyard by Marriott Richmond West

  • Fitness Room/Gym
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Spa & Wellness Centre
  • En suite
  • Private Bathroom

User Contributed Info

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The Courtyard Richmond West hotel is ideally situated in the West End of Richmond, located on Broad Street near Reynolds Crossing, just off of I-64 . Less than 10 minutes from the shopping, dining, and entertainment of Carytown, on the Avenues, Short Pump Towne Center, and Stoney Point Fashion Park. Our Courtyard by Marriott hotel in West Richmond, Virginia, is great for the whole family. Additionally, our hotel is near government complexes of downtown Richmond, Genworth Financial, Wachovia Securities, Capital One, McKesson, and the University of Richmond, as well as Shockoe Slip, Shockoe Bottom, Kings Dominion, Striker Park, Virginia Commonwealth University, Richmond International Raceway, Siegel Center, Greater Richmond Convention Center, Virginia Sports Complex, and the Sports Backers Stadium. Our service rivals the finest of Carytown and Richmond, featuring well designed rooms, an outdoor pool, fitness center, a hot breakfast, free high-speed Internet access, and 1,250 square feet of meeting space!

Accessibility Options Handicapped Parking
Category Accommodation and Food Services
Fax 804-288-2934
Friday Closing Time 24:00
Friday Opening Time 00:00
General Amenities Safe-deposit box (front desk) | Newspaper in Lobby | Coffee / Beverages in Lobby | Wedding Services | Laundry Machines | Fitness Room | Dry Cleaning Service
General Property Info Elevator/Lift | 24 hr Service | Smoke-free property | Air Conditioned
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Number of Floors 3
Number of Rooms 132
Number of Suites 13
Parking Free | Outdoor | Lot
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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