OverviewThis property is situated within an 8-minute walk of the Gallery at Military Circle (a shopping mall) and within a 2-minute drive of Interstate 264. This hotel is centrally located between the city centres of Norfolk and Virginia Beach, which is great for guests who are looking to explore the area by car.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free local calls, a flat screen TV, a mini-fridge, a microwave, a coffeemaker, an iron and ironing board, a hair dryer and air conditioning. Accessible rooms are also available.
Free parking is available on site and pets are not permitted. A free breakfast is served from 6 am to 10 am. This hotel does not have an on-site restaurant.
Other on-site amenities include a 24-hour front desk, guest copy and fax service, guest computer access and vending/ice machines.
MacArthur Shopping Center is about a 10-minute drive away. Downtown Norfolk, which features the Nauticus Museum, the Battleship Wisconsin and Harbor Park Stadium, is 10 to 20 minutes away by car, depending on traffic.
Virginia Beach and the Virginia Beach Pavilion, the Virginia Aquarium and the Ocean Breeze Water Park are all about 20 to 40 minutes away by car.
Norfolk International Airport (ORF) is a 10- to 15-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on October 1, 2013: The free breakfast hours.
The GoodGuest reviews sourced for this analysis were mixed, especially regarding rooms. However, many guests found the location convenient for accessing the interstate, shopping and restaurants.
Several guests thought that the room rates were reasonable and a couple of reviewers appreciated that the hotel provided free Wi-Fi. A couple of guests enjoyed the free breakfast, but several other reviewers thought that the breakfast could be improved (see below for more details).
Several reviewers complimented the staff for their friendly service, but some other guests were not happy with the customer service (see below for more).
Several guests found the rooms basic, but generally comfortable, while a few reviewers described their rooms as clean. However, some other guests expressed concerns about the condition of their rooms (more details below).
The Bad
As mentioned above, there were several common concerns found for this hotel, among the reviews sourced for this editorial.
Several guests complained about dated and non-functioning bathroom fixtures, while several reviewers found broken appliances in their room. Guests specifically mentioned lamps not working, a broken microwave and a non-functional hair dryer. A couple of guests thought that the property in general appeared dated and in need of upgrades.
Several reviewers said that the rooms did not meet their cleanliness expectations and a couple of these reviewers specifically mentioned finding mildewed tiles in the bathroom. A few guests found the beds uncomfortable, while a couple of other reviewers were disturbed by traffic noise.
Several guests thought that the free breakfast could be improved. A couple of reviewers thought that the selection was poor, while a couple of other guests thought that the breakfast area was neglected by staff.
While the staff were complimented by several guests, as mentioned above, a few reviewers thought that the front desk agents they encountered were dismissive and rude.
Expedia.ca gave this hotel an average score of 2.8 out of 5, with 67% of 381 guests recommending the property.
TripAdvisor.ca ranked this hotel #34 out of 40 hotels in Norfolk, with an average score of 2 out of 5, from 101 reviews.
The author called the hotel on October 1, 2013 to verify some information.
