OverviewThe M-Star Virginia Beach Hotel, formally a Days Inn property, is situated on a major thoroughfare and is about a 3-minute walk from the Little Creek East Shopping Centre.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-FI, a TV, a coffeemaker, a microwave, a mini-fridge, a hair dryer, a safe and air conditioning. Accessible rooms are also available. Irons and ironing boards are available on request.
Free parking is available on site. Pets are permitted in select rooms for an additional fee of $12 per night for the first two nights and $6 per night thereafter (maximum of two pets per room).
A free breakfast is served daily from 6 am to 9 am. This hotel does not have an on-site restaurant.
Other on-site amenities include a fitness centre, guest laundry facilities, guest copy and fax service, vending/ice machines, free newspapers and a 24-hour front desk.
US Navy Department Amphibious Group is about an 11-minute walk away. The Norfolk Botanical Gardens is 8 minutes away by car, while the Norfolk International Airport (ORF) is about a 9-minute drive away.
The Macarthur Center, a shopping mall, is about a 20- to 25-minute drive away, while Chesapeake Bay and Virginia Beach are both 30 to 35 minutes away by car. The Ocean Breeze Waterpark is a 35- to 40-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on September 27, 2013: The free breakfast hours.
The GoodAmong the reviews used for this analysis, there were few positive comments found for this hotel. However, several guests found the front desk agents to be friendly and helpful, while several other reviewers thought that the room rates were reasonable.
Several guests found shopping and restaurants within walking distance.
A few reviewers agreed that their rooms were clean and generally comfortable, however, many other guests had concerns about the condition of their rooms (see below).
The Bad
Many guests seemed disappointed with their stay at this hotel, among the reviews sourced for this editorial.
Many guests said that their rooms did not meet their cleanliness expectations and some reviewers specifically mentioned finding stained bedding and dirty bathrooms. Many reviewers said that the hotel in general and the rooms seemed rundown and in need of upgrades. These reviewers noted in-room appliances that were not in working order and worn furniture and carpeting.
Several reviewers were disturbed by noise from neighbouring rooms, while a few guests smelled cigarette smoke in their non-smoking rooms and throughout the property.
Several guests complained about the food and limited selection at the free breakfast.
Several reviewers thought that the neighbourhood did not seem safe. A few of these guests saw what they suspected to be illegal activity happening near the hotel and a couple of guests saw the police questioning people outside the hotel.
A couple of guests said that the pool and common areas appeared unkempt.
Expedia.ca gave this hotel an average score of 2.8 out of 5, with 71% of 127 guests recommending the property.
TripAdvisor.ca ranked this hotel #32 out of 40 hotels in Norfolk, with an average score of 2.5 out of 5, from 61 reviews.
The author called the hotel on September 27, 2013 to verify some information.
