OverviewLocated about a 1-minute walk from the San Antonio River, and a 2-minute drive from the nearest Interstate 35 on-ramp, the Hotel Indigo San Antonio Riverwalk is suitable for business and vacation travellers who prefer a hotel with easy highway access, an outdoor pool and on-site dining.
This hotel has 149 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a mini-fridge, a coffeemaker, a CD player, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a living room with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor pool, a fitness centre, meeting/conference space, a business centre, laundry facilities and on-site dining at Bridges Bar & Bistro, which is open for breakfast and dinner daily. Parking is an additional $13 per day and pets are permitted for a fee of $25 per pet, per stay. Please note that the parking lot is across the street.
The Alamo is about a 15-minute walk southeast of the hotel, while Rivercenter Mall can be found 4 minutes away by car. Christus Santa Rosa Children's Hospital is a 3-minute drive or 14-minute walk away, while Baptist Medical Center and Select Specialty Hospital San Antonio are accessible within a 4-minute walk.
The Henry B. Gonzalez Convention Center is roughly a 5-minute drive southward and San Antonio International Airport (SAT) is a 12-minute drive north along Highway 281. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $13/day, pets permitted for $25/pet/stay, wheelchair accessible. (Call Date: July 30, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, staff and location.
Many reviewers praised the hotel's accommodations. They described their rooms as clean, modern, spacious, well equipped and quiet, with comfortable beds, great water pressure and efficient air conditioning.
The hotel's staff were the source of numerous compliments by guests, who characterized them as attentive, friendly, helpful and accommodating. One patron remarked, "The staff has been exceptional in every way, they've helped with every little thing I could imagine wanting, from getting me extra coffee supplies to getting my valuables into a safe deposit box, to finding the best room to meet my needs, to helping me find my way around town and do some incidental shopping I needed to do".
Several lodgers enjoyed the hotel's location. They described it as close to the Riverwalk, attractions, a water taxi stop, the Alamo, downtown, restaurants, shopping and entertainment. A few guests had issues with the hotel's location, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking and the location.
Some reviewers were disappointed with the hotel's parking. They found it poorly lit, and felt that it was inconvenient that it was located across the street. These guests also felt the price of parking should have been included in the room rate.
While the majority of guests were pleased with the hotel's proximity to the Riverwalk and the Alamo, a few lodgers had complaints. They found it to be farther from shopping, entertainment and restaurants than they would have liked.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 498 reviews.
TripAdvisor.com guest reviews ranked the hotel #97 of 344 San Antonio hotels with a 4 out of 5 average rating from 280 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 186 reviews.
The author called the hotel on July 30, 2013 to verify some information.
