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Holiday Inn Express San Antonio Airport

This is a 2 star hotel in San Antonio
91 Ne Loop 410, San Antonio, TX, U.S.A.
Photo 1 - Holiday Inn Express San Antonio Airport
Good value, close to airport with a free shuttle and complimentary breakfast
Pros 
  • Free Wi-Fi, free airport shuttle, free breakfast, free parking
  • The hotel provided good value and reasonable prices according to many guests
  • Numerous reviewers were pleased with the level of customer servie encountered
  • Several lodgers were pleased with the hotel's proximity to the airport and highway
Cons 
  • Noise transfer was reported by a few guests
  • The hotel was a little difficult to find coming off the freeway according to a few reviewers
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Editor's Analysis

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Updated on May 29, 2013
Overview
Located about a 2-minute drive from Interstate 410 and a 5-minute drive from San Antonio International Airport (SAT), the Holiday Inn Express San Antonio Airport is geared towards air or car travellers who require an economical and pet-friendly stopover hotel with easy highway access and a complimentary breakfast near the airport.

This non-smoking hotel has 154 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a microwave, a mini-fridge, a separate bedroom and a sitting area with a sofabed are also available.

Hotel amenities include an outdoor pool, a fitness room, meeting/conference space, a business centre, guest laundry, free parking and a free continental breakfast. A free round-trip airport shuttle is also offered (please contact the hotel for schedule details). Pets up to 40 lbs are permitted free of charge, and wheelchair-accessible rooms are available upon request.

Downtown San Antonio is about a 15-minute drive south of the hotel, while Pappadeaux Seafood Kitchen and Texas Land and Cattle Steak House can both be found within an 8-minute walk. North Star Mall is roughly a 2-minute drive or 9-minute walk southwest, and Lackland Air Force Base is a 20-minute drive southwestward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, free airport shuttle, pets up to 40 lbs stay free, wheelchair accessible. (Call Date: May 29, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's value, staff and location.

Many guests were pleased with the hotel's value, and found the rates to be reasonable, economical and excellent. One lodger remarked that the low rate, free shuttle and free breakfast combined to provide very good value.

The hotel's staff were the source of many compliments by reviewers, who characterized them as friendly, efficient, and helpful with restaurant suggestions.

Several lodgers enjoyed the hotel's location, and found it to be close to highway access, the airport, shopping and restaurants.

The hotel's rooms were also praised by several guests, who described them as clean, with comfortable beds and good Wi-Fi signals. 

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about noise transfer and finding the hotel.

A few guests complained of hearing traffic noise in highway-facing rooms, as well as noise in rooms located near the elevator and laundry facilities. Late-night noise from the pool area and the hallway was also reported.

Finding the hotel was difficult for a few reviewers, who described it as confusing and roundabout. One guest remarked, "The 410 highway in front of the hotel is elevated, so if any traveler is using Google maps, you cannot get off of 410 until you have passed the hotel. If traveling north on 281, exit on Jones Maltzberger and go north on it, cross 410, then turn left and stay on the feeder. The hotel will be immediately on your right".
Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 92% recommendation rate from 133 reviews.

Hotels.com guest reviews rated the hotel 4.3 out of 5 from 65 reviews.

TripAdvisor.com guest reviews ranked the hotel #81 out of 343 San Antonio hotels with an 83% recommendation rate and an average rating of 4 out of 5 from 60 reviews.

The author called the hotel on May 29, 2013 to verify some information.

Guest Reviews

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95.92 USD - 0.00 USD Holiday Inn Express San Antonio Airport
Rating:
8.2
Very Good
Ranking:
#2
Out of 297 hotels
Guest Rating Explained
Rating: 8.2 / 10

No. of guest ratings: 4
No. of guest comments: 4
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #2 out of 297 hotels in San Antonio ranked by guests.
Guest Recommendations
Very good motel to stay
"Service personnel very polite and helpful, rooms very clean, Access to the airport good, within 10 minutes, Rooms very quiet. Morning breakfast good."
Marte from Lockhart, TX US rated Holiday Inn Express San Antonio Airport 10 out of 10 on July 14, 2011
My one business night at the hotel without any vehicles
"It has no in house restaurant and it is not within walking distance to any eat in facilities. Other that it was ok"
Giulio from Ridgefield, NJ US rated Holiday Inn Express San Antonio Airport 8 out of 10 on June 10, 2010
"I attached my comments to the first survey. The people at the desk arranged transportation for us and answered all questions in a courteous and friendly manner. No matter how busy they were, they were always smiling and did not act like you were bothering them. They were great! What can I say about the showers but tremendous! We will stay again and will recommend your hotel(s) to everyone we know who is looking for a place to stay."
Rodney from Madison, WI US rated Holiday Inn Express San Antonio Airport 10 out of 10 on March 07, 2006
"Everyone there was friendly and helpful. They arranged for us to be picked up at the car rental place when we had to take the car back and also to take us to the airport when we went home. I will always recommend Holiday Express. I am never disappointed - the rooms are clean, the showers are great! The breakfast can't be beat. Love staying there."
Rodney from Madison, WI US rated Holiday Inn Express San Antonio Airport 10 out of 10 on March 02, 2006

Amenities

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Holiday Inn Express San Antonio Airport

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Airport shuttle
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Cots
  • Executive Floor
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Neighbourhood Northeast San Antonio
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 78216
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (210) 651-3885
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 07.07.2014
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