Overview
Located about a 2-minute drive from Interstate 410 and a 5-minute drive from San Antonio International Airport (SAT), the Holiday Inn Express San Antonio Airport is geared towards air or car travellers who require an economical and pet-friendly stopover hotel with easy highway access and a complimentary breakfast near the airport.
This non-smoking hotel has 154 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a microwave, a mini-fridge, a separate bedroom and a sitting area with a sofabed are also available.
Hotel amenities include an outdoor pool, a fitness room, meeting/conference space, a business centre, guest laundry, free parking and a free continental breakfast. A free round-trip airport shuttle is also offered (please contact the hotel for schedule details). Pets up to 40 lbs are permitted free of charge, and wheelchair-accessible rooms are available upon request.
Downtown San Antonio is about a 15-minute drive south of the hotel, while Pappadeaux Seafood Kitchen and Texas Land and Cattle Steak House can both be found within an 8-minute walk. North Star Mall is roughly a 2-minute drive or 9-minute walk southwest, and Lackland Air Force Base is a 20-minute drive southwestward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, free airport shuttle, pets up to 40 lbs stay free, wheelchair accessible. (Call Date: May 29, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's value, staff and location.
Many guests were pleased with the hotel's value, and found the rates to be reasonable, economical and excellent. One lodger remarked that the low rate, free shuttle and free breakfast combined to provide very good value.
The hotel's staff were the source of many compliments by reviewers, who characterized them as friendly, efficient, and helpful with restaurant suggestions.
Several lodgers enjoyed the hotel's location, and found it to be close to highway access, the airport, shopping and restaurants.
The hotel's rooms were also praised by several guests, who described them as clean, with comfortable beds and good Wi-Fi signals.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about noise transfer and finding the hotel.
A few guests complained of hearing traffic noise in highway-facing rooms, as well as noise in rooms located near the elevator and laundry facilities. Late-night noise from the pool area and the hallway was also reported.
Finding the hotel was difficult for a few reviewers, who described it as confusing and roundabout. One guest remarked, "The 410 highway in front of the hotel is elevated, so if any traveler is using Google maps, you cannot get off of 410 until you have passed the hotel. If traveling north on 281, exit on Jones Maltzberger and go north on it, cross 410, then turn left and stay on the feeder. The hotel will be immediately on your right".
Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 92% recommendation rate from 133 reviews.
Hotels.com guest reviews rated the hotel 4.3 out of 5 from 65 reviews.
TripAdvisor.com guest reviews ranked the hotel #81 out of 343 San Antonio hotels with an 83% recommendation rate and an average rating of 4 out of 5 from 60 reviews.
The author called the hotel on May 29, 2013 to verify some information.
