OverviewThis hotel is situated within a 3-minute walk of a Walmart and the Lubbock Memorial Civic Center. Within a 6-minute drive of two major highways, this property is well located for guests looking to explore the area by car.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, a TV with video check-out, a desk, a coffeemaker, an iron and ironing board, a hair dryer and individual climate control. Select rooms also include a mini-fridge. Rooms are furnished with two double beds or one king bed and sofabed.
Suites provide more spacious accommodations with separate living and bedroom areas. Suites are furnished with one king bed and a sofabed.
Free parking is available on site and pets are not permitted.
The on-site Canyon Cafe is open for breakfast and lunch, while the Canyon Lounge is open for drinks and dinner. Rooms service is also available.
Other on-site amenities include an indoor heated pool, a fitness centre, 10 meeting rooms, a business centre, guest laundry facilities, dry cleaning service, an ATM, free newspapers and safe deposit boxes.
Southwest Regional Medical Complex is a 6-minute walk away. Texas Tech University is 4 minutes away by car, while the Texas Tech football stadium, baseball field and auditorium are all about a 5-minute drive away. The Buddy Holly Center is a 5-minute drive away, while Joyland Amusement Park is a 7-minute drive away.
Preston Smith International Airport (LBB) is 12 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodThere were some mixed reviews found for this hotel, among the reviews used for this analysis.
Several guests described their rooms as clean, while a couple of reviewers agreed that their rooms were quiet and comfortable. However, some other reviewers complained about cleanliness and noise (see below for more details).
A few reviewers complimented the staff for their friendly service. However, a few other guests were not impressed with the customer service that they received (see below for more details).
The Bad
As mentioned above, there were some common concerns found for this hotel, among the reviews sourced for this editorial.
Several guests thought that their rooms appeared dated and rundown. One reviewer said that this hotel "shows its age". A few reviewers said that their rooms and bathrooms did not meet their cleanliness expectations and one guest thought that housekeeping at this hotel was understaffed. A couple of guests noticed mould in the bathroom, while a couple of other reviewers described clogged drains and toilets that were difficult to flush.
A few reviewers complained about the food, service and prices at the on-site restaurant, while a few other guests were disappointed that the elevator was not in working order during their stay.
While a few guests praised the staff, a few other reviewers thought that the staff seemed disinterested and uncaring.
A couple of reviewers thought that the room rates were expensive and that the hotel did not offer good value for the money they spent.
Expedia.ca gave this hotel an average score of 3.2 out of 5, with 65% of 106 guests recommending the property.
TripAdvisor.com ranked this hotel #29 out of 53 hotels, with an average score of 3.5 out of 5, from 125 reviews.
