OverviewLocated along Highway 8 in west Houston, Sun Suites of Westchase are suitable for travellers who require well-priced short- or long-term accommodations with extended kitchen amenities, free Wi-Fi and easy highway access.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable, TV, a kitchenette (with a fridge, microwave and stovetop) and a desk. Smoking, non-smoking and wheelchair-accessible rooms are available upon request and housekeeping is offered once per week.
The hotel also offers guest laundry, a business centre, vending machines and free parking. One pet under 20 lbs is permitted per room for an additional $25 per pet, per day.
Houston's city centre is roughly a 20-minute drive away, while Westchase Shopping Center can be found 5 minutes away by car. Royal Oaks Country Club is about an 8-minute drive from the hotel and George Bush Intercontinental Airport (IAH) is a 35-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets under 20 lbs $25/pet/night, wheelchair accessible. (Call Date: November 21, 2013)
The GoodGuest reviews consulted for this analysis showed positive responses towards the hotel's rates, staff and rooms.
The hotel's rates were praised by numerous reviewers, who described them as incredible, amazing, affordable and budget friendly. One patron remarked, "You can't beat the price and location. The best value in the area".
Several lodgers were pleased with the level of customer service they received during their stay. They found the staff to be accommodating and professional. Some travellers were disappointed that the front desk closed after 8 pm, however.
Some guests were satisfied with their accommodations at the hotel. They described their rooms as clean, well maintained and quiet. Several guests criticized their lodgings, however (see below).
The Bad
Guest critiques consulted for this article showed negative responses towards the hotel's rooms and noise transfer.
Although some reviewers were satisfied with their clean and quiet rooms, several lodgers were disappointed with their accommodations. They reported worn and broken fixtures, cleaning issues, a lack of cooking utensils and bathroom toiletries, old TVs, cigarette odours in non-smoking rooms and uncomfortable beds. The lack of daily housekeeping was also an issue for some guests.
A few travellers complained of noise transfer during their stay. They reported highway noise and noise from guests in adjacent rooms.
Expedia.ca guest reviews rated the hotel 2.5 out of 5 with a 54% recommendation rate from 189 reviews.
Hotels.com guest reviews rated the hotel 2.2 out of 5 from 93 reviews.
TripAdvisor.com guest reviews ranked the hotel #269 of 442 Houston hotels with an average rating of 3 out of 5 from 50 reviews.
The author called the hotel on November 21, 2013 to verify some information.
