OverviewLocated a 2-minute drive from the nearest Interstate 610 on-ramp and roughly a 10-minute drive from downtown Houston, the Sheraton Houston Brookhollow Hotel is suitable for vacation or business travellers who require a pet-friendly hotel with meeting/banquet space, an outdoor pool and easy highway access.
This non-smoking hotel has 382 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a hair dryer, an iron and ironing board and a desk. Rooms with a sitting area and sofabed are also available, as are wheelchair-accessible rooms. Up to two pets per room are permitted at no extra charge.
Hotel amenities include an outdoor pool, a 24-hour fitness centre, a jetted tub, meeting/banquet facilities, a business centre, a gift shop, laundry services and free parking. On-site dining is offered at Cimmarron, which serves breakfast, lunch and dinner daily, as well as Tuxedo's Bar, which serves casual meals from 2:30 pm to 12 am daily. A free area shuttle is also offered to guests (please contact the hotel for details).
Galleria provides shopping roughly a 10-minute drive from the hotel (and is serviced by the hotel's shuttle), while Reliant Stadium can be found about 20 minutes away by car. Downtown Aquarium is a 10-minute drive away and George Bush Intercontinental Airport (IAH) is reachable in a 25- to 30-minute drive. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets permitted free, wheelchair accessible. (Call Date: September 2, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and food.
Numerous reviewers praised the hotel's staff, characterizing them as professional, helpful, friendly and attentive.
The hotel's accommodations were complimented by many guests. They described their lodgings as clean, spacious, well maintained and well appointed, with fast Wi-Fi, comfortable beds and linens and good water pressure.
Several patrons enjoyed the hotel's food. They described it as delicious and exceptional, with good variety, affordable prices and accommodating staff.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and area construction.
A few lodgers complained of noise disturbances during their stay. They reported highway noise, noisy in-room air-conditioning units and doors slamming in the hallways.
Some guests mentioned there was a lot of constructions on the roads surrounding the hotel, at the time of their stay. They reported it being inconvenient and difficult to access the hotel because of this.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 88% recommendation rate from 555 reviews.
TripAdvisor.com guest reviews ranked the hotel #
38 of 441 Houston hotels with an average rating of 4 out of 5 from 265 reviews.
Hotels.com guest reviews rated the hotel 4.1 out of 5 from 230 reviews.
The author called the hotel on September 2, 2013 to verify some information.