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Sheraton Houston Brookhollow Hotel

This is a 3 star hotel in Houston
3000 North Loop West, Houston, TX, U.S.A.
Photo 1 - Sheraton Houston Brookhollow Hotel
Great staff & food, clean rooms, about a 10-min. drive from downtown Houston
Pros 
  • Free Wi-Fi, free parking, free area shuttle
  • Numerous guests praised the hotel's attentive and friendly staff
  • Many guests enjoyed their clean and comfortable rooms
  • The hotel's food was complimented for its quality, variety and price
Cons 
  • A few guests complained of noise transfer
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Editor's Analysis

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Updated on Sep 10, 2013
Overview
Located a 2-minute drive from the nearest Interstate 610 on-ramp and roughly a 10-minute drive from downtown Houston, the Sheraton Houston Brookhollow Hotel is suitable for vacation or business travellers who require a pet-friendly hotel with meeting/banquet space, an outdoor pool and easy highway access.

This non-smoking hotel has 382 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a hair dryer, an iron and ironing board and a desk. Rooms with a sitting area and sofabed are also available, as are wheelchair-accessible rooms. Up to two pets per room are permitted at no extra charge. 

Hotel amenities include an outdoor pool, a 24-hour fitness centre, a jetted tub, meeting/banquet facilities, a business centre, a gift shop, laundry services and free parking. On-site dining is offered at Cimmarron, which serves breakfast, lunch and dinner daily, as well as Tuxedo's Bar, which serves casual meals from 2:30 pm to 12 am daily. A free area shuttle is also offered to guests (please contact the hotel for details).

Galleria provides shopping roughly a 10-minute drive from the hotel (and is serviced by the hotel's shuttle), while Reliant Stadium can be found about 20 minutes away by car. Downtown Aquarium is a 10-minute drive away and George Bush Intercontinental Airport (IAH) is reachable in a 25- to 30-minute drive. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets permitted free, wheelchair accessible. (Call Date: September 2, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and food.

Numerous reviewers praised the hotel's staff, characterizing them as professional, helpful, friendly and attentive. 

The hotel's accommodations were complimented by many guests. They described their lodgings as clean, spacious, well maintained and well appointed, with fast Wi-Fi, comfortable beds and linens and good water pressure.

Several patrons enjoyed the hotel's food. They described it as delicious and exceptional, with good variety, affordable prices and accommodating staff.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and area construction.

A few lodgers complained of noise disturbances during their stay. They reported highway noise, noisy in-room air-conditioning units and doors slamming in the hallways.

Some guests mentioned there was a lot of constructions on the roads surrounding the hotel, at the time of their stay. They reported it being inconvenient and difficult to access the hotel because of this.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 88% recommendation rate from 555 reviews.

TripAdvisor.com guest reviews ranked the hotel #38 of 441 Houston hotels with an average rating of 4 out of 5 from 265 reviews.

Hotels.com guest reviews rated the hotel 4.1 out of 5 from 230 reviews.

The author called the hotel on September 2, 2013 to verify some information.

Guest Reviews

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81.50 USD - 0.00 USD Sheraton Houston Brookhollow Hotel
Rating:
5.5
Mediocre
Ranking:
#76
Out of 399 hotels
Guest Rating Explained
Rating: 5.5 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: No
Popularity Ranking Explained

Rating: #76 out of 399 hotels in Houston ranked by guests.
Guest Recommendations
Verified Guest from San Antonio, TX US rated Sheraton Houston Brookhollow Hotel 10 out of 10 on January 16, 2011
"The waitresses in the Cinnroom Resturant were poor for Sheraton's worldwide standards, looks, personality, were overburdended with work, due to few staff and so many customers,The AC in the room gave out stale air, it was not freshning to on it, and when it was switched on to heater in the night, it gave a pungent smell I wish the management made a trip to Dubai or Moscow, to see the quality of waitress, the style of presentation, and the image they carry of sheraton, when yu walk arround."
Praveen ronald from Dubai, AE rated Sheraton Houston Brookhollow Hotel 6 out of 10 on October 08, 2005
"I was very dissapointed to see the Sheraton name on such a hotel. I feel I have been deceived. The staff was freindly, but the looks of the room could have used a huge makeover."
Bianca from Fort Worth, TX US rated Sheraton Houston Brookhollow Hotel 3 out of 10 on July 25, 2004

Amenities

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Sheraton Houston Brookhollow Hotel

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Golf Course
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Jacuzzi
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Shoe Shine

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 0:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Neighbourhood Central
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 77092
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Telephone (713) 688-0100
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00

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Published 09.01.2015
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