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Palace Inn and Suites - Willowbrook

This is a 2 star hotel in Houston
14350 Tomball Parkway Highway 249, Houston, TX, U.S.A.
Photo 1 - Palace Inn and Suites - Willowbrook
5-min. drive from Sam Houston Race Park, with free parking and free breakfast
Pros 
  • Free Wi-Fi, free breakfast and free parking
  • A few guests found their rooms generally comfortable
  • A couple of reviewers complimented the staff for their friendly service
Cons 
  • No on-site restaurant
  • A couple of guests complained that the free Wi-Fi was unreliable
  • A couple of reviewers said that their rooms did not meet cleanliness expectations
  • A couple of guests complained about finding unblocked adult channels on the TVs
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Editor's Analysis

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Updated on Jan 13, 2014
Overview
This property is situated along the Tomball Parkway, among local businesses and restaurants. This hotel is a 5-minute drive from the Sam Houston Race Park. With no on-site restaurant or recreational facilities, this hotel is well suited for guests looking to spend their time exploring the area by car.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free local calls, a 42" flat screen TV, a microwave, a mini-fridge and air conditioning. Coffeemakers and irons and ironing boards are available on request. While some rooms are located on ground level, this property does not have rooms with wheelchair-accessible bathrooms.

Free parking is available on site and pets are not permitted.

A free continental breakfast is served daily from 6 am to 9 am. This hotel does not have an on-site restaurant.

Other on-site amenities include fax/copy service and a 24-hour front desk.

The Willowbrook Mall shopping centre is about a 5-minute drive away. The Cypress Medical Center, Memorial Herman Hospital, and Traders Village are all about 15 minutes away by car, while the Berry Center, which is an arena, stadium, theater and conference center complex, is about 25 minutes away by car. 

Downtown Houston, including the Toyota Centre, and the George Bush Intercontinental Airport (IAH) are both about 30 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on January 13, 2014: Free breakfast hours and wheelchair accessibility.
The Good
There were few recent reviews available for this hotel, among the reviews sourced for this editorial. However, among those limited reviews, a few guests found their rooms generally comfortable. A couple of reviewers complimented the staff for their friendly and helpful service.

The Bad
As mentioned above, there were limited recent reviews available for this hotel. Among those few reviews, there were several common concerns.

A couple of guests found the free Wi-Fi service unreliable, while a couple of reviewers complained about finding unblocked adult film channels on the TVs.

A couple of reviewers said that the room cleanliness did not meet their expectations.

There were several other complaints found for this property, however, they seemed to result from isolated experiences.
Expedia.ca gave this hotel an average score of 3 out of 5, with 74% of 23 guests recommending the property.

TripAdvisor.ca ranked this hotel #329 out of 444 hotels in Houston, with an average score of 3 out of 5, from 4 reviews.

The author called the hotel on January 13, 2014 to verify some information.

Amenities

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Palace Inn and Suites - Willowbrook

  • Parking
  • Pet Friendly
  • 24 Hour Reception
  • Air Conditioned
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Microwave
  • Hair Dryer
  • TV
  • Photocopier
  • En suite
  • Private Bathroom
  • Private Toilet


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Published 09.01.2015
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