OverviewLocated about a 6-minute drive from George Bush Intercontinental Airport (IAH) and a 3-minute drive from the nearest Highway 8 on-ramp, the Holiday Inn Houston Intercontinental is geared towards air or car travellers who prefer a hotel with on-site dining, a free airport shuttle and easy highway access.
Each of this smoke-free hotel's guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Wheelchair-accessible rooms are available upon request.
Hotel amenities include an outdoor pool, a fitness centre, meeting space, a business centre, guest laundry, vending machines and a free airport and area shuttle (please contact the hotel for details). Pets under 20 lbs are permitted for $25 per pet, per stay.
On-site dining is offered at Good Eats Grill and Bar, which serves breakfast, lunch and dinner daily.
Northwood Shopping Centre is about a 6-minute drive away, while the Houston Grand Prix can be found 4 minutes away by car. The Golf Club of Houston is roughly an 8-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets under 20 lbs $25/pet/stay, wheelchair accessible. (Call Date: January 23, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
The hotel's staff were the source of numerous compliments by reviewers, who found them accommodating, efficient, friendly and professional. One patron noted, "We'd like to extend our appreciation to Anna for her extraordinary help with our unplanned stay in Houston due to a missed flight. We were offered extra comfort and assistance because of our circumstances. Everyone at the Holiday Inn was wonderfully kind and courteous. I have not seen this level of customer service before".
Many guests found the hotel's location to be convenient. They described it as safe and easily accessible, as well as close to the airport, highway access, shopping and downtown Houston.
Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, quiet, spacious, updated, well equipped and modern, with comfortable beds. A few travellers criticized their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.
Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints about their accommodations. They reported inefficient and loud in-room air-conditioning units, as well as spotty Wi-Fi, small bathrooms and some road noise.
TripAdvisor.com guest reviews ranked the hotel #75 of 441 Houston hotels with an average rating of 4 out of 5 from 261 reviews.
Expedia.ca guest reviews rated the hotel 3.8 out of 5 with an 84% recommendation rate from 118 reviews.
Booking.com guest reviews rated the hotel 7.6 out of 10 from 118 reviews.
The author called the hotel on January 23, 2014 to verify some information.
