OverviewLocated along state Highway 249 in northwest Houston, the Comfort Suites Willowbrook Houston is geared towards car travellers who require an economical hotel with a free breakfast, an outdoor pool and easy highway access.
Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a mini-fridge, a microwave, a coffeemaker, a sitting area with a sofabed, a desk, a hair dryer and an iron and ironing board. Rooms with a jetted tub and an in-room safe are also available, and the hotel is wheelchair accessible.
Hotel amenities include an outdoor pool, a hot tub, a fitness room, a meeting room, a business centre, guest laundry, free coffee in the lobby, a free weekday newspaper, free parking and a free breakfast. Pets are not permitted.
Vintage Park Shopping Center is roughly a 10-minute walk from the hotel, while Aerodrome Ice Skating Complex is a 7-minute drive away. The University of Houston-Northwest Campus can be found 3 minutes away by car and George Bush Intercontinental Airport (IAH) is a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not allowed, wheelchair accessible. (Call Date: September 23, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, value, rooms and breakfast.
The hotel's staff were the source of numerous compliments by lodgers. They were found to be accommodating, friendly and helpful with recommendations.
Many guests were pleased with the hotel's value, and described the rates as very good, great and economical. One patron stated, "This hotel far exceeded my expectations for the price".
Several lodgers praised the hotel's accommodations. They described their rooms as clean, quiet, updated, spacious and well equipped, with comfortable beds. A few guests had complaints about their rooms, however (see below).
The hotel's breakfast was also enjoyed by several patrons. They described it as delicious and awesome with several hot and cold items and a clean breakfast area.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.
Although several guests were pleased with their spacious and updated rooms, a few lodgers criticized their accommodations. They reported highway noise, mould in the bathtub grout, some cleaning issues and noisy in-room air-conditioning units.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 96% recommendation rate from 103 reviews.
Hotels.com guest reviews rated the hotel 4.1 out of 5 from 82 reviews
TripAdvisor.com guest reviews ranked the hotel #195 of 439 Houston hotels with an average rating of 4 out of 5 from 9 reviews.
The author called the hotel on September 23, 2013 to verify some information.
