OverviewLocated about a 3-minute drive from the nearest Interstate 10 on-ramp and an 11-minute drive from
El Paso International Airport (ELP), the Comfort Inn Airport East El Paso is geared towards air or car travellers who require a hotel with a free breakfast, easy highway access and a free airport shuttle.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a hair dryer, an iron and ironing board and a desk. Smoking, non-smoking and wheelchair-accessible rooms are available upon request.
The hotel also offers an outdoor pool, a hot tub, free coffee in the lobby, a meeting room, guest laundry, a business centre, a free breakfast, free parking and a free 24-hour airport shuttle (please contact the hotel for details). Pets are permitted for an additional $20 per stay, per room.
El Paso's city centre is about an 11-minute drive from the hotel, while Yarbrough Plaza can be found 9 minutes away on foot. El Paso Zoo is roughly 13 minutes away by car and Franklin Mountain State Park is a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $20/room/stay, wheelchair accessible. (Call Date: November 29, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location, breakfast and rooms.
The hotel's staff were the source of many compliments by reviewers. They were characterized as helpful, friendly, accommodating and efficient.
Numerous guests were pleased with the hotel's location. They found it easily accessible, as well as close to restaurants, highway access, the airport and gas stations.
The hotel's breakfast was enjoyed by several lodgers. They described it as very good and well stocked, with a nice variety of items, a clean and ample seating area and attentive staff.
Several travellers were satisfied with the hotel's accommodations. They found their rooms to be clean, spacious, quiet and well equipped, with fast Wi-Fi and comfortable beds. A few patrons had complaints about their lodgings, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's rooms and noise transfer
Although several guests were satisfied with their clean and well-equipped rooms, a few lodgers criticized their accommodations. They reported small-sized rooms, dated decor, worn furnishings, plumbing issues and broken appliances (which resulted in guests having to change rooms).
A few reviewers complained of noise disturbances during their stay. They reported noisy in-room air conditioning, as well as plumbing noise from the walls.
TripAdvisor.com guest reviews ranked the hotel #57 of 77 El Paso hotels with an average rating of 3 out of 5 from 52 reviews.
Hotels.com guest reviews rated the hotel 3.6 out of 5 from 43 reviews.
Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 74% recommendation rate from 35 reviews.
The author called the hotel on November 29, 2013 to verify some information.
