OverviewLocated just east of Interstate 10 and about a 17-minute drive from El Paso's city centre, the Holiday Inn Express Hotel and Suites El Paso is geared towards business and vacation travellers who prefer a well-priced hotel with easy highway access, an indoor pool and a free breakfast.
This non-smoking hotel has 96 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Standard rooms offer two double beds or one king bed, while rooms with a separate sitting area and a sofabed are also available.
Hotel amenities include an indoor pool, a hot tub, a fitness room, a business centre, meeting/conference space, a small market and free parking. Pets are not permitted and seven wheelchair-accessible rooms are available upon request.
Rudy's Country Store & Bar-B-Q is around the corner from the hotel (about 4 minutes away on foot), while the Outlet Shoppes at El Paso are about a 10-minute drive north. The Santa Teresa Port of Entry in Mexico is a 20-minute drive southwest, and the University of Texas at El Paso is roughly a 15-minute drive southeast. El Paso International Airport (ELP) is a 25-minute drive southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: July 11, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, location and value.
The hotel's staff were the source of numerous compliments by guests, who characterized them as accommodating, friendly and attentive.
Many reviewers praised the hotel's accommodations. They described their rooms as clean, well equipped and modern, with great mountain views, comfortable beds and pillows and a wide variety of TV channels.
The hotel's location was enjoyed by several lodgers. They found it to be close to the highway, shopping, restaurants, Starbucks, downtown El Paso and a gas station.
Several guests also praised the hotel's value and rates, describing them as reasonable, excellent and great.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the pool.
A few lodgers complained of noise disruptions during their stay. They reported being able to hear doors slamming in the hallways, as well as noise from guests in overhead rooms.
A couple of guests mentioned the hotel's pool had a very strong odour of chlorine, causing red eyes and discomfort.
Expedia.com guest reviews rated the hotel 4.6 out of 5 with a 97% recommendation rate from 29 reviews.
TripAdvisor.com guest reviews ranked the hotel #10 of 78 El Paso hotels with an average rating of 4.5 out of 5 from 22 reviews.
Booking.com guest reviews rated the hotel 9.2 out of 10 from 13 reviews.
The author called the hotel on July 11, 2013 to verify some information.
