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El Paso Suites Hotel

This is a 3 star hotel in El Paso
6100 Gateway East, El Paso, TX, U.S.A.
Photo 1 - El Paso Suites Hotel
Near I-10, free cooked-to-order breakfast, indoor pool and hot tub, room service
  • Free Wi-Fi, free breakfast, free evening refreshments, free parking and free airport shuttle
  • Many guests described their rooms as clean and comfortable
  • Many reviewers praised the food served at the free breakfast
  • The staff were frequently complimented for their friendly service
  • Several guests found the location convenient for accessing the highway and airport
  • A few reviewers enjoyed the indoor pool and hot tub
  • A few guests found the room interiors somewhat dated
  • A few reviewers complained that the shuttle service to the airport was unreliable
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Editor's Analysis

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Updated on May 22, 2013
This all-suite property is situated along I-10, across from the Bassett Place Mall. Offering two-room suites, free breakfast and free evening refreshments, this property is well suited for guests looking for extended stay accommodations.

Both smoking and non-smoking accommodations are available. All suites include separate bedroom and living spaces, free Wi-Fi, two TVs, a sofabed, a mini-fridge, a microwave, a coffeemaker, a desk and individual climate control. Bedrooms are furnished with either one king bed or two double beds. ADA-accessible rooms are available.

Free parking is available on site and pets are not permitted. A free airport shuttle is available for service to the El Paso Airport (ELP) and operates from 6 am to 10 pm. Shuttle travel should be arranged through the front desk directly.

A free cooked-to-order breakfast is served from 6 am to 9 am on weekdays and from 7 am to 10 am on weekends. Complimentary refreshments are served in the evenings from 5 pm to 7 pm. Room service is available from 5 pm to 10 pm.

Other on-site amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a business centre and meeting spaces.

Bassett Place Mall is across the street, while The Cielo Vista Mall is 6 minutes away by car. The  El Chamizal Archaeology Museum is about a 7-minute drive away. The El Paso Museum of Art is 10 minutes away by car. The Butterfield Trail Golf Course is a 15-minute drive away. El Paso Zoo is an 8-minute drive away, while the El Paso Airport (ELP) is also about 8 minutes away by car. El Paso State Parks and Historic Sites is 45 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on May 17, 2013: The free airport shuttle service operates from 6 am to 10 pm and provides service to the El Paso Airport (ELP). Shuttle travel should be arranged through the front desk directly.
The Good
Many guests described satisfactory stays at this property, among the reviews used for this analysis, and a few reviewers thought that this hotel offered good value for the money they spent.

Many guests found their rooms spacious and these guests seemed to appreciate the separate living and bedroom areas. Many reviewers described their rooms as generally comfortable, while several guests described their rooms as clean. A couple of guests said that their rooms were quiet. However, there were a few complaints about rooms (see below).

The staff were frequently complimented for their friendly service and one guest said that the front desk agents were eager to help. However, a few guests expressed concerns about the service they received (see below for more details).

Many reviewers enjoyed the food served and the free cooked-to-order breakfast, while a few guests enjoyed the complimentary refreshments provided in the evening. One guest mentioned that the food he ordered from room service was good. However, there were a few complaints about food (see below for more details).

Several guests found the location convenient for accessing the highway, airport and shopping.

A few guests enjoyed the indoor pool and hot tub area and one reviewer described the pool facility as relaxing.

The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial.

A few guests described their rooms as somewhat dated. One guest noted worn carpeting, while another reviewer complained that his room was equipped with older-style TVs.

A few reviewers complained that the shuttle service to and from the airport was unreliable and these guests said that they resorted to taking a taxi after long waits for the shuttle to arrive.

While many guests enjoyed the free breakfast, a couple of reviewers thought that the menu selection for the breakfast and evening refreshments could have been more extensive.

While the staff were frequently complimented by some guests, a few reviewers thought that the staff were slow to respond to guest concerns and requests.

There were a few other complaints found for this property, however these complaints seemed to result from isolated experiences. gave this hotel an average score of 3.8 out of 5, with 82% of 136 guests recommending the property. ranked this hotel #49 out of 78 hotels in El Paso, with an average score of 3 out of 5, from 19 reviews.

The author called the hotel on May 17, 2013 to verify some information.

Guest Reviews

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150.15 USD - 0.00 USD El Paso Suites Hotel
Out of 64 hotels
Guest Rating Explained
Rating: 6.8 / 10

No. of guest ratings: 7
No. of guest comments: 7
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #11 out of 64 hotels in El Paso ranked by guests.
Guest Recommendations
worth the money
Michael from Ramona, CA US rated El Paso Suites Hotel 7 out of 10 on June 27, 2013
House keeping and breakfast service
"House keeping close at 5pm and nobody else have access to provide extra pillows, extra blanket or other necessary articles...Incredible ah! The breakfast operation is very poor, slow and not enough. All the meals are cooking ugly. Please dear CEO come this hotel, stay a night and after make the breakfast line almost until lobby order an omelette eggs just be prepare to trough out at the moment of you see it."
Javier from Chihuahua, MX rated El Paso Suites Hotel 5 out of 10 on March 29, 2013
"The pillow very small, The carpet in room bit dirty The room tv very old and the image dark The air conditioned don work, send some body and fix it"
Felipe from Chihuahua, MX rated El Paso Suites Hotel 8 out of 10 on March 18, 2013
"Good breakfast. Nice pool. Comfortable and big room."
Fabiola from Chihuahua, MX rated El Paso Suites Hotel 9 out of 10 on March 10, 2013
Luis from El Paso, TX US rated El Paso Suites Hotel 6 out of 10 on January 01, 2013
Verified Guest from Castro Valley, CA US rated El Paso Suites Hotel 10 out of 10 on October 29, 2010
"I made a reservation for three people and the room did not have the extra linens (bath towels) and bedding materials (extra pillows for the pull-out bed in the living-room area). I had to go to the lobby and request more. They did not have any available in the front and I was asked to go to a vacant room to get more. Normally, hotel staff are asked to complete such tasks and then have the items delivered to the room. I have stayed in the Embassy Suites in Monterey, Napa, and San Diego, California. It seemed like the El Paso site was an older hotel with much smaller bathrooms than the ones in California. Over all, I did enjoy myself in El Paso and would most likely stay in the same hotel."
Nicolas from San Francisco, CA US rated El Paso Suites Hotel 7 out of 10 on May 01, 2006


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El Paso Suites Hotel

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Swimming pool
  • Airport shuttle
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Jacuzzi
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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