OverviewThis all-suite property is situated along I-10, across from the Bassett Place Mall. Offering two-room suites, free breakfast and free evening refreshments, this property is well suited for guests looking for extended stay accommodations.
Both smoking and non-smoking accommodations are available. All suites include separate bedroom and living spaces, free Wi-Fi, two TVs, a sofabed, a mini-fridge, a microwave, a coffeemaker, a desk and individual climate control. Bedrooms are furnished with either one king bed or two double beds. ADA-accessible rooms are available.
Free parking is available on site and pets are not permitted. A free airport shuttle is available for service to the El Paso Airport (ELP) and operates from 6 am to 10 pm. Shuttle travel should be arranged through the front desk directly.
A free cooked-to-order breakfast is served from 6 am to 9 am on weekdays and from 7 am to 10 am on weekends. Complimentary refreshments are served in the evenings from 5 pm to 7 pm. Room service is available from 5 pm to 10 pm.
Other on-site amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a business centre and meeting spaces.
Bassett Place Mall is across the street, while The Cielo Vista Mall is 6 minutes away by car. The El Chamizal Archaeology Museum is about a 7-minute drive away. The El Paso Museum of Art is 10 minutes away by car. The Butterfield Trail Golf Course is a 15-minute drive away. El Paso Zoo is an 8-minute drive away, while the El Paso Airport (ELP) is also about 8 minutes away by car. El Paso State Parks and Historic Sites is 45 minutes away by car. (All driving time estimates: Google Maps)
Verified by a front desk agent on May 17, 2013: The free airport shuttle service operates from 6 am to 10 pm and provides service to the El Paso Airport (ELP). Shuttle travel should be arranged through the front desk directly.
The GoodMany guests described satisfactory stays at this property, among the reviews used for this analysis, and a few reviewers thought that this hotel offered good value for the money they spent.
Many guests found their rooms spacious and these guests seemed to appreciate the separate living and bedroom areas. Many reviewers described their rooms as generally comfortable, while several guests described their rooms as clean. A couple of guests said that their rooms were quiet. However, there were a few complaints about rooms (see below).
The staff were frequently complimented for their friendly service and one guest said that the front desk agents were eager to help. However, a few guests expressed concerns about the service they received (see below for more details).
Many reviewers enjoyed the food served and the free cooked-to-order breakfast, while a few guests enjoyed the complimentary refreshments provided in the evening. One guest mentioned that the food he ordered from room service was good. However, there were a few complaints about food (see below for more details).
Several guests found the location convenient for accessing the highway, airport and shopping.
A few guests enjoyed the indoor pool and hot tub area and one reviewer described the pool facility as relaxing.
The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial.
A few guests described their rooms as somewhat dated. One guest noted worn carpeting, while another reviewer complained that his room was equipped with older-style TVs.
A few reviewers complained that the shuttle service to and from the airport was unreliable and these guests said that they resorted to taking a taxi after long waits for the shuttle to arrive.
While many guests enjoyed the free breakfast, a couple of reviewers thought that the menu selection for the breakfast and evening refreshments could have been more extensive.
While the staff were frequently complimented by some guests, a few reviewers thought that the staff were slow to respond to guest concerns and requests.
There were a few other complaints found for this property, however these complaints seemed to result from isolated experiences.
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 82% of 136 guests recommending the property.
TripAdvisor.com ranked this hotel #49 out of 78 hotels in El Paso, with an average score of 3 out of 5, from 19 reviews.
The author called the hotel on May 17, 2013 to verify some information.
