OverviewLocated about a 3-minute drive from Dallas's city centre and a 3-minute drive from the nearest Route 75 on-ramp, the Sheraton Dallas Hotel is suitable for business or vacation travellers who prefer a centrally located hotel with on-site dining, meeting/banquet space and easy highway access.
Each of this smoke-free hotel's air-conditioned guest rooms and suites offers cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Microwaves and mini-fridges are available upon request. Rooms with a coffeemaker, a wet bar, a living area and sofabed, a separate bedroom and a dining area are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is an additional $12.95 per day.
Hotel amenities include an outdoor pool, a fitness centre, over 230,000 square feet of meeting/banquet space, a Starbucks, a business centre, a coffee shop, a gift shop and laundry services. On-site dining is offered at The Kitchen Table Restaurant & Lounge (serving breakfast, lunch and dinner daily) and Draft Media Sports Lounge, which serves lunch and dinner daily. Self-parking is $21 per day and pets less than 50 lbs are permitted with a $50 deposit ($25 refundable after room inspection).
Dallas Convention Center is about a 7-minute drive from the hotel, while Plaza of the Americas can be found 4 minutes away on foot. Majestic Theatre is a 3-minute walk away and Dallas Love Field (DAL) is roughly a 17-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95/day, self-parking $21/day, dogs up to 50 lbs $50 deposit ($25 refundable after room inspection), wheelchair accessible. (Call Date: November 28, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
The hotel's location was praised by numerous reviewers. They described it as central and close to downtown, public transit, restaurants, bars, highway access and the Dallas Convention Center.
Many lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, quiet, spacious and well maintained, with comfortable beds and linens. A few patrons criticized their lodgings, however (see below).
Several guests were impressed with the level of customer service they received during their stay. The staff were characterized as friendly, professional, efficient and helpful with dining recommendations and directions.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and the rooms.
Some reviewers complained about the added costs they incurred during their stay. They found the added charges for Wi-Fi and parking to be expensive, and also felt the breakfast buffet, daily rates and gift shop were overpriced.
Although the majority of reviewers were pleased with their clean and comfortable rooms, a few travellers criticized their lodgings. They reported small bathrooms, no mini-fridges or microwaves included in the rooms, dated decor and musty odours.
TripAdvisor.com guest reviews ranked the hotel #55 of 188 Dallas hotels with an average rating of 4 out of 5 from 1,214 reviews.
Expedia.ca guest reviews rated the hotel 4 out of 5 with an 82% recommendation rate from 870 reviews.
Booking.com guest reviews rated the hotel 7.6 out of 10 from 81 reviews.
The author called the hotel on November 28, 2013 to verify some information.
