OverviewLocated along Interstate 635 and about a 17-minute drive from Dallas's city centre, the Holiday Inn Express Hotel & Suites North Dallas at Preston is suitable for business or vacation travellers who require a hotel with a free breakfast, meeting/banquet space and easy highway access.
Each of this smoke-free hotel's guest rooms and suites comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, a desk, a stereo, a hair dryer and an iron and ironing board. Rooms with a mini-fridge, a microwave, a jetted tub, a separate bedroom and a living area with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a fitness centre, meeting/banquet facilities, a business centre, guest laundry, a free breakfast and free parking. Pets are not permitted at this hotel.
Galleria Dallas can be found about 4 minutes away by car, while Southern Methodist University is an 11-minute drive away. Brookhaven Country Club is roughly a 9-minute drive from the hotel, and Dallas Love Field Airport (DAL) is a 15-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: January 2, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, staff and location.
Numerous guests praised their accommodations at the hotel. They described their rooms as clean, modern, quiet, spacious and beautifully decorated, with comfortable beds and pillows and reliable Wi-Fi. A few patrons did complain of no fridges or microwaves in some rooms, however.
Many reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as efficient, accommodating, professional and friendly.
The hotel's location was convenient for several lodgers. They found it close to shopping, restaurants, highway access, Galleria Dallas, Walgreens and a movie theatre. Some travellers criticized the hotel's location, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's location and noise transfer.
Some lodgers complained about the ongoing construction on the highway leading to the hotel. They found it inconvenient in regards to finding and departing the hotel and complained the hotel did not notify them of the construction upon booking. One patron noted, "The bad part of this hotel is that there is construction on the entire LBJ freeway. Due to the construction there is backed up traffic right in front of the entrance to the hotel, since there is only one lane open". It is advisable to call the hotel and inquire about the status of construction for the dates of your stay.
A few guests complained of noise disturbances during their stay. They reported noise from guests in adjacent rooms and rooms overhead, as well as in the hallways.
Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 98% recommendation rate from 179 reviews.
TripAdvisor.com guest reviews ranked the hotel #21 of 187 Dallas hotels with an average rating of 4.5 out of 5 from 89 reviews.
Booking.com guest reviews rated the hotel 8.8 out of 10 from 24 reviews.
The author called the hotel on January 2, 2014 to verify some information.
