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Crowne Plaza Hotel Dallas Downtown

This is a 4 star hotel in Dallas
1015 Elm Street, Dallas, TX, U.S.A.
Photo 1 - Crowne Plaza Hotel Dallas Downtown
An older hotel, but makes up for it with great customer service and location
Pros 
  • Free Wi-Fi and wired internet
  • Most guests found this location to be impeccably clean
  • Most guests appreciated the location of the hotel
  • Many guests found the staff friendly and helpful
  • Some guests enjoyed the on-site amenities
Cons 
  • A few guests mentioned that this is an older hotel
  • A few guests felt unsafe in the area surrounding the hotel
  • A few guests felt the hotel was understaffed
  • Some guests had issues with sensitive smoke detectors and bathroom ventilation
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Editor's Analysis

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Updated on Feb 25, 2014
Overview
The Crowne Plaza Hotel Dallas Downtown is a smoke-free property located in downtown Dallas, a 15-minute drive away from Dallas Executive Airport (RBD).

Guest rooms feature hair dryers, iron and ironing board, work desks, climate control, coffeemakers, cable TV, pay-per-view movies, microwaves and mini refrigerators. 
Suites have sofabeds and separate living rooms.

This hotel's amenities include free high-speed Internet, fitness center, pool, business center, meeting rooms, safety deposit box, shuttle bus service, laundry services, on-site bar/lounge THRIVE and an on-site restaurant open for lunch and dinner.

The JFK Memorial Museum is a 6-minute walk away, while the Dallas convention center 3-minute drive away or 10-minute walk away. Cotton Bowl Stadium is a 9-minute drive away, American Airlines Center is a 5-minute drive away and the West End Entertainment District is a 6-minute walk away.

This hotel is ADA compliant. This hotel accept pets. (All distance and travel time estimates: Google Maps)
The Good
Most guests commented that this hotel, in both their guest rooms and most common areas, was very clean. 

Many guests found the staff to be friendly and helpful.

Guests typically appreciated the location of the hotel in relation to points of interest in the downtown Dallas area, including the JFK Museum and the convention center. 

Some guests enjoyed having THRIVE on site as well as the restaurant. Guests also appreciated the hotel's proximity to other dining establishments. 

Overall, most guests found this hotel provided a good value for the price point.

The Bad
A few guests noted that this is an older hotel. Some felt that it is in need of an update. 

A few guests mentioned that this area of Dallas is dark and sparsely populated after dark. These same guests were bothered that there was no security for the hotel. 

A few guests had issues with the lack of ventilation in their bathrooms. When steam built up from their showers, the smoke alarms went off. One guest, after turning off the smoke alarm themselves, said they were fined for smoking. 

While most reviewers appreciated the efforts of the staff, a few commented that the hotel seemed understaffed and the employees that were on shift seemed overtaxed.
TripAdvisor.com guest reviews gave this hotel 4 out of 5 based on 477 reviews and ranked #93 out of 187 hotels in the area.

Expedia.com guests reviews gave this hotel 3.6 out of 5 based on 524 reviews.

Guest Reviews

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95.59 USD - 0.00 USD Crowne Plaza Hotel Dallas Downtown
Rating:
6.5
Fair
Ranking:
#46
Out of 156 hotels
Guest Rating Explained
Rating: 6.5 / 10

No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #46 out of 156 hotels in Dallas ranked by guests.
Guest Recommendations
"Pillows were very hard--difficult to get comfortable Noise from hallway doors slamming was too loud Inside of elevators needs some cosmetic work"
Diane from Redmond, WA US rated Crowne Plaza Hotel Dallas Downtown 8 out of 10 on February 14, 2005

Amenities

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Crowne Plaza Hotel Dallas Downtown

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Nightclubs
  • Photocopier
  • Exhibit Space
  • Salon
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Designated Smoking Area
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry


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Published 09.01.2015
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