OverviewThe Crowne Plaza Hotel Dallas Downtown is a smoke-free property located in downtown Dallas, a 15-minute drive away from Dallas Executive Airport (RBD).
Guest rooms feature hair dryers, iron and ironing board, work desks, climate control, coffeemakers, cable TV, pay-per-view movies, microwaves and mini refrigerators. Suites have sofabeds and separate living rooms.
This hotel's amenities include free high-speed Internet, fitness center, pool, business center, meeting rooms, safety deposit box, shuttle bus service, laundry services, on-site bar/lounge THRIVE and an on-site restaurant open for lunch and dinner.
The JFK Memorial Museum is a 6-minute walk away, while the Dallas convention center 3-minute drive away or 10-minute walk away. Cotton Bowl Stadium is a 9-minute drive away, American Airlines Center is a 5-minute drive away and the West End Entertainment District is a 6-minute walk away.
This hotel is ADA compliant. This hotel accept pets. (All distance and travel time estimates: Google Maps)
The GoodMost guests commented that this hotel, in both their guest rooms and most common areas, was very clean.
Many guests found the staff to be friendly and helpful.
Guests typically appreciated the location of the hotel in relation to points of interest in the downtown Dallas area, including the JFK Museum and the convention center.
Some guests enjoyed having THRIVE on site as well as the restaurant. Guests also appreciated the hotel's proximity to other dining establishments.
Overall, most guests found this hotel provided a good value for the price point.
The Bad
A few guests noted that this is an older hotel. Some felt that it is in need of an update.
A few guests mentioned that this area of Dallas is dark and sparsely populated after dark. These same guests were bothered that there was no security for the hotel.
A few guests had issues with the lack of ventilation in their bathrooms. When steam built up from their showers, the smoke alarms went off. One guest, after turning off the smoke alarm themselves, said they were fined for smoking.
While most reviewers appreciated the efforts of the staff, a few commented that the hotel seemed understaffed and the employees that were on shift seemed overtaxed.
TripAdvisor.com guest reviews gave this hotel 4 out of 5 based on 477 reviews and ranked #93 out of 187 hotels in the area.
Expedia.com guests reviews gave this hotel 3.6 out of 5 based on 524 reviews.