Overview
Located just off Interstate 35E and about an 8-minute drive from Dallas Market Center, the Crowne Plaza Dallas Market Center is suitable for business and vacation travellers who require a hotel with on-site dining and easy highway access.
This non-smoking hotel has 354 air-conditioned guest rooms, each offering one or two double beds, free Wi-Fi, cable TV, a CD player, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a mini-fridge, a microwave, a separate bedroom and a living area with a sofabed are also available. The hotel offers 18 wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a hot tub, fitness facilities, meeting/banquet space, a business centre, free parking and a complimentary shuttle to Love Field Airport, Dallas Medical Center, downtown and Market Center. Please contact the hotel for the shuttle schedule. Breakfast, lunch and dinner are served on site at Bristol Bar and Grill, and room service is available. Pets are permitted for an additional $25 per pet, per stay.
University of Texas Southwestern Medical School is a 5-minute drive eastward, while downtown Dallas is approximately a 10-minute drive southeast. The Dallas Zoo is a 12-minute drive away. Highland Park Village offers shopping 15 minutes away by car, and Love Field Airport (DAL) is about a 9-minute drive northeast of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet/stay, wheelchair accessible. (Call Date: June 10, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
The hotel's staff were complimented by many reviewers, who characterized them as friendly, prompt, attentive and helpful with directions. One guest remarked that the staff efficiently granted requests even though the hotel was fully booked.
Numerous guests were pleased with the hotel's location. They found it to be close to downtown, the airport, nightlife, highway access, Dallas Market Center, a gas station and the zoo. A few reviewers had issues with the location, however (see below).
Several lodgers enjoyed the hotel's accommodations. They described their rooms as spacious, clean and quiet, with comfortable beds and nice views of the Dallas skyline. It should be noted, however, that some guests complained about their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and location.
While the majority of guests were pleased with their clean and spacious rooms, some guests had complaints. They reported worn decor and furniture, climate control issues (either too hot or too cold) and some cleaning issues.
Although many patrons praised the hotel's location, a few reviewers were disappointed. They reported there was not much within walking distance of the hotel, that it was a bit far from the town's centre, and that the area itself seemed rundown and not safe at night for women travelling alone. However, guests may want to note that the hotel provides a free shuttle service into the downtown area.
TripAdvisor.com guest reviews ranked the hotel #65 out of 185 Dallas hotels with an average rating of 3.5 out of 5 from 223 reviews.
Expedia.ca guest reviews rated the hotel 3.8 out of 5 with an 83% recommendation rate from 207 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 29 reviews.
The author called the hotel on June 10, 2013 to verify some information.
