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Doubletree by Hilton Austin

This is a 3 star hotel in Austin
6505 IH-35 North, Austin, TX, U.S.A.
Photo 1 - Doubletree by Hilton Austin
A good location and value in North Austin, but could use some work. 
Pros 
  • Free Wi-Fi
  • Most guests appreciated this hotel's location
  • Some guests enjoyed the aesthetics of the hotel's setting
  • Most guests enjoyed the cookies provided at check in
  • Many guests were pleased with the state of their rooms
  • Guests thought staff were friendly
Cons 
  • Some guests were unhappy with the fees for some of this property's amenities
  • A few guests had issues with the bathrooms in their guestrooms
  • Some guests complained about the air conditioning units in their rooms
  • A few guests felt the decor was in need of an upgrade
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Editor's Analysis

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Updated on Jan 21, 2014
Overview
The Doubletree by Hilton Austin is a non-smoking property located in North Austin, a 20-minute drive from both Austin Executive Airport (KEDC) and Austin-Bergstrom International Airport (AUS) and a 10-minute drive from Downtown Austin.

Guest rooms and suites feature flat screen TVs with cable, work desks, and MP3 player alarm clocks and room service. 

Hotel amenities include a fitness center, swimming pool, laundry service, on-site convenience store, bar area, business center and meeting rooms. Wi-Fi is free, however for high speeds, there is a fee. There are two restaurants, Pappasitos and Pappadeux, both within a 2-minute walking distance of the hotel. 

On-site parking is available for a fee (contact the hotel directly for up-to-date information on fees and parking policies).

The University of Texas is an 8-minute drive away, Austin Convention Center is a 15-minute drive away, and the Bob Bullock State History Museum and the Travis County Expo Center are a 10-minute drive away

This hotel is ADA compliant. This hotel does not accept pets. (All distance and travel time estimates: Google Maps)

The Good
Overall, this hotel was well rated by reviewers, and although there were several common complaints (as noted below), they were fairly minor.

Most visitors found this hotel to be clean and comfortable. Some guests enjoyed this hotel's setting and described the surroundings as picturesque.

Many guests found the hotel's location near Highway I-35 and the downtown area very attractive to many travelers. They also appreciated the many shopping venues and restaurants in the area. 

Free cookies were a highlight to many reviewers. 

The staff's friendliness and eagerness to please were heralded by the majority of customers. 

Most guests seemed to find their rooms clean and adequately comfortable, excluding the exceptions mentioned below.

Most guests felt this hotel provided a good value for the price point.  

The Bad
Many customers felt that parking privileges should have been free and self-parking should be made available. Some did not like the garage and would have preferred outdoor parking spaces. 

Some guests were displeased about the extra fee for faster Internet speeds.
 
Some guests felt that the bathrooms needed more ventilation. Inadequate lighting was also mentioned by a few guests.

A few clients described the decor and furnishings throughout the hotel as old and in need of an update or renovation.

Air conditioning problems were experienced by some reviewers. In some cases, the units were too loud or they didn't work adequately.

Some guests had security concerns regarding the set up of the hotel. The windows of interior rooms were said to be in full view of a walkway leading to the courtyard
TripAdvisor.com guest reviews gave this hotel 4 out of 5 based on 361 reviews and ranked #70 out of 181 hotels in the area.

Expedia.com guest reviews gave this hotel 4 out of 5 based on 428 reviews.

Guest Reviews

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129.00 USD - 0.00 USD Doubletree by Hilton Austin
Rating:
6.1
Fair
Ranking:
#42
Out of 135 hotels
Guest Rating Explained
Rating: 6.1 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Mixed
Popularity Ranking Explained

Rating: #42 out of 135 hotels in Austin ranked by guests.
Guest Recommendations
Verified Guest from Kirksville, MO US rated Doubletree by Hilton Austin 9 out of 10 on October 18, 2009
"Once you walked into the lobby, I was fairly impressed. It had newer furnature and was nice and clean. But, there were huge lines at the check in counter and it took a long time to check in. Then upon further inspection of the hotel, it seemed dated, dingy, and old. For being a higher end hotel, I was surprised. The elivators were hot and dingy. The access from the garage was unpleasant. The carpet in the hallways to the rooms were patched and faded. It just seems to me that it is time to give that hotel a face lift. I didn't have a bad experience, I've just had better for the same price."
Clinton from Big Spring, TX US rated Doubletree by Hilton Austin 4 out of 10 on August 27, 2005

Amenities

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Doubletree by Hilton Austin

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Disabled Access
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Exhibit Space
  • Disabled Accessible Rooms
  • Jacuzzi
  • Pool Outdoor
  • Luggage Storage
  • Souvenirs/Gift Shop


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Published 01.28.2014
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