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Embassy Suites Memphis

This is a 3 star hotel in Memphis
1022 S. Shady Grove Road, Memphis, TN, U.S.A.
Photo 1 - Embassy Suites Memphis
Spacious rooms, satisfying breakfast, but some felt that the hotel was in need of an upgrade
  • Free breakfast, airport shuttle, and parking
  • Many guests liked the location
  • Many guests described their rooms as spacious, clean, and comfortable
  • Many guests were satisfied with the breakfast
  • Some guests felt that the hotel needed to be upgraded
  • Some guests reported that the service in the on-site restaurant was slow
  • Some guests did not think that the Embassy Suites Memphis was up to the standards of other Embassy Suites hotels
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Editor's Analysis

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Updated on Aug 16, 2013
The Embassy Suites Memphis, situated in Memphis, TN, is located 10 minutes away by car from Memphis Botanic Gardens.

In this hotel, pets are not allowed, and smoking is only allowed in designated rooms. There are five floors and 219 rooms.

Each room includes blackout drapes, air conditioning, a multi-line phone with voicemail and wake-up calls available, a kitchenette, a refrigerator, a coffeemaker, a microwave, toiletries, a sofabed, bathrobes, a hair dryer, a shower with a bathtub, cable TV, electronic check-out, a clock radio, a desk, and an ironing board with an iron. Wi-Fi is available for a fee.

In the Embassy Suites Memphis, a free airport shuttle is available, as well as free breakfast and free parking. There is an indoor pool, a hot tub, fitness facilities, a bar, a restaurant (Frank Grisanti) that serves all three meals, a ballroom, gift shops, an arcade, and a complimentary evening reception.

For the guest's needs, there are banquet facilities, a business center, meeting rooms, event catering, audiovisual equipment, business services, a bellhop, express check-in/out, a safe at the front desk, laundry facilities, a laundry service with dry cleaning available, and available shoe shining.

Some places that guests staying at the Embassy Suites Memphis may want to visit include the University of Memphis, which is 10 minutes away by car, the Art Museum of the University of Memphis, which is 12 minutes away by car, Graceland, which is 20 minutes away by car, the Pink Palace Museum, which is 14 minutes away by car, and Memphis International Airport (MEM), which is 15 minutes away by car. (All transportation time estimates sourced from Google Maps)  
The Good
The Embassy Suites Memphis got mostly great reviews from guests who stayed there. However, there were also several common complaints (see below for full details).

Many guests liked the location, and they found the hotel to be at a convenient distance from nearby points of interest, like Graceland.

Many guests saw their rooms as spacious, clean, and comfortable, and some mentioned that the bed was very comfortable when compared to other hotels.

Many guests were satisfied with the quality of the food they were given at the free breakfast and in the restaurant. However, there were some complaints about restaurant service (see below).

Many guests enjoyed admiring the grounds, which feature ducks and fish in a fountain. 

The Bad
While the reviews for the Embassy Suites Memphis were very good on the whole, there were still a significant number of reoccurring complaints made by the guests.

Some guests felt that the hotel was overdue for an upgrade, and that parts of the hotel looked rundown.

Some guests thought that when compared to other Embassy Suites, the Embassy Suites Memphis was of a lower quality. 

Some guests reported that the service in the on-site restaurant was slow, and that it took a long time for the food to arrive. guests rated this hotel 4.4 out of 5 and 95% of guests recommended it based on 242 reviews. guests rated this hotel 4.3 out of 5 based on 160 reviews. ranked this hotel #34 of 135 Memphis hotels, with an average rating of 4 out of 5 based on 221 reviews.

Guest Reviews

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184.50 USD - 0.00 USD Embassy Suites Memphis
Out of 128 hotels
Guest Rating Explained
Rating: 7.4 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #5 out of 128 hotels in Memphis ranked by guests.
Guest Recommendations
Verified Guest from Collierville, TA US rated Embassy Suites Memphis 10 out of 10 on October 11, 2010
Can't beat the shuttle service .....
"Location was key for me less than two blocks from the client I was in Memphis to see. BUT one of the great perks was the shuttle service. Most hotel shuttle services I'm aware of are airport/hotel/airport shuttle. This hotel shuttled me everywhere. To dinner (at Corky's!), to the client and then picked me up in the afternoon to take me to the airport. I learned (too late) that I could have called upon my arrival and they would have picked me up at the airport (and saved me $36.00). Going back to Memphis in November, and will most definitely return to the Embassy Suites Hotel. (PLUS for those very few of you who are smokers, this is one of the very few remaining hotels that has some smoking rooms. That made my day, and my stay.)"
Marianne from Salisbury, CT US rated Embassy Suites Memphis 8 out of 10 on July 26, 2010
Chris from Antioch, TN US rated Embassy Suites Memphis 10 out of 10 on July 25, 2004


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Embassy Suites Memphis

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Airport shuttle
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Ballroom
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Games Available
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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The Embassy Suites Memphis hotel is nestled in a premier neighborhood in the Poplar/Germantown area with easy access to I-240. With your choice of Hilton family hotels, this 220 guest suite hotel is the only Embassy Suites in Memphis, TN. Our all-suite property, featuring an atrium lobby, is one of the best Memphis hotels. Guests enjoy our waterfall, Koi and the friendly ducks during the evening reception. Whether you are visiting Memphis for business or pleasure, you'll find our Southern hospitality memorable and the service of our hotel staff impeccable.

Category Accommodation and Food Services
Fax (901) 685-7702
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 38120
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (901) 684-1777
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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