The Embassy Suites Memphis, situated in Memphis, TN, is located 10 minutes away by car from Memphis Botanic Gardens.
In this hotel, pets are not allowed, and smoking is only allowed in designated rooms. There are five floors and 219 rooms.
Each room includes blackout drapes, air conditioning, a multi-line phone with voicemail and wake-up calls available, a kitchenette, a refrigerator, a coffeemaker, a microwave, toiletries, a sofabed, bathrobes, a hair dryer, a shower with a bathtub, cable TV, electronic check-out, a clock radio, a desk, and an ironing board with an iron. Wi-Fi is available for a fee.
In the Embassy Suites Memphis, a free airport shuttle is available, as well as free breakfast and free parking. There is an indoor pool, a hot tub, fitness facilities, a bar, a restaurant (Frank Grisanti) that serves all three meals, a ballroom, gift shops, an arcade, and a complimentary evening reception.
For the guest's needs, there are banquet facilities, a business center, meeting rooms, event catering, audiovisual equipment, business services, a bellhop, express check-in/out, a safe at the front desk, laundry facilities, a laundry service with dry cleaning available, and available shoe shining.
Some places that guests staying at the Embassy Suites Memphis may want to visit include the University of Memphis, which is 10 minutes away by car, the Art Museum of the University of Memphis, which is 12 minutes away by car, Graceland, which is 20 minutes away by car, the Pink Palace Museum, which is 14 minutes away by car, and Memphis International Airport (MEM), which is 15 minutes away by car. (All transportation time estimates sourced from Google Maps)
The Embassy Suites Memphis got mostly great reviews from guests who stayed there. However, there were also several common complaints (see below for full details).
Many guests liked the location, and they found the hotel to be at a convenient distance from nearby points of interest, like Graceland.
Many guests saw their rooms as spacious, clean, and comfortable, and some mentioned that the bed was very comfortable when compared to other hotels.
Many guests were satisfied with the quality of the food they were given at the free breakfast and in the restaurant. However, there were some complaints about restaurant service (see below).
Many guests enjoyed admiring the grounds, which feature ducks and fish in a fountain.
While the reviews for the Embassy Suites Memphis were very good on the whole, there were still a significant number of reoccurring complaints made by the guests.
Some guests felt that the hotel was overdue for an upgrade, and that parts of the hotel looked rundown.
Some guests thought that when compared to other Embassy Suites, the Embassy Suites Memphis was of a lower quality.
Some guests reported that the service in the on-site restaurant was slow, and that it took a long time for the food to arrive.