OverviewLocated just off Highway 76 in east Chattanooga, the Holiday Inn Express Hotel & Suites Chattanooga East Ridge is geared towards road travellers who require a hotel with easy highway access, a free breakfast and an indoor pool.
Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a microwave, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a sofabed, a jetted tub and a dining table are available, and the hotel is wheelchair accessible.
Hotel amenities include an indoor pool, a fitness centre, meeting/banquet space, a business centre, laundry services, vending machines, free parking and free breakfast. Pets are not permitted.
Chattanooga's city centre and the University of Tennessee at Chattanooga are both about a 15-minute drive away, while Eastgate Town Center is a 6-minute drive from the hotel. Chattanooga Airport (CHA) is roughly a 12-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 28, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, breakfast and location.
The hotel's staff were the source of numerous compliments by reviewers. They were characterized as accommodating, professional and helpful with recommendations and directions. The check-in process was described as efficient.
Many lodgers were pleased with the hotel's accommodations. They described their rooms as clean, quiet, well equipped, spacious and well maintained, with good water pressure and comfortable beds. A few patrons had complaints about their rooms, however (see below).
The hotel's breakfast was praised by several guests. They described it as wonderful, delicious and well stocked, with several hot and cold items, kind staff and a clean dining area.
Several patrons enjoyed the hotel's location. They found it close to restaurants, highway access, Lake Winnie Amusements Park, Ruby Falls, the Tennessee Aquarium and the University of Tennessee at Chatanooga.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and the pool.
Although many guests were pleased with their clean and well-maintained rooms, a few reviewers had complaints about their accommodations. They reported musty odours, poor Wi-Fi connectivity and uncomfortable sofabeds.
The hotel's pool was a source of disappointment for a few lodgers, who found it too cold to swim in.
TripAdvisor.com guest reviews ranked the hotel #27 of 96 Chattanooga hotels with an average rating of 4 out of 5 from 158 reviews.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 90% recommendation rate from 117 reviews.
Hotels.com guest reviews rated the hotel 4 out of 5 from 112 reviews
The author called the hotel on September 28, 2013 to verify some information.
