OverviewLocated on the beach and about a 2-minute drive from Highway 17, the Sun N Sand Resort is geared towards business or vacation travellers who prefer a beachfront hotel with meeting/banquet facilities, extended kitchen amenities and easy highway access.
Each of the hotel's air-conditioned and non-smoking guest rooms and suites is equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a balcony, a kitchenette and an ocean view are also available and the hotel is wheelchair accessible.
Hotel amenities include an indoor pool, an outdoor pool, a bar, a hot tub, a fitness centre, 7,000 square feet of meeting/banquet space, a business centre, guest laundry, vending machines and free parking. Seasonal dining is offered at Zenzi Beach Bar & Grill Restaurant, which serves breakfast, lunch and dinner. Pets are not permitted.
Broadway at the Beach is about a 13-minute drive from the hotel, while Family Kingdom Amusement Park is a 5-minute drive away. The Grand Strand Shopping Center is also about 5 minutes away by car. The Market Common is roughly 6 minutes away by car and Myrtle Beach International Airport (MYR) is a 6-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: October 3, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's location, staff and rooms.
The hotel's location was praised by many lodgers, who found it close to the beach, restaurants, shopping, highway access and Grand Strand Shopping Center. One guest remarked, "The location was fantastic because it wasn't right in the middle of everything but it is close enough to all the great things Myrtle beach has to offer".
Numerous reviewers were pleased with the level of customer service they received from the front desk while at the hotel. They characterized the staff as friendly, accommodating, helpful with recommendations and efficient at check-in.
Several guests complimented their accommodations at the hotel. They described their rooms as newly renovated, clean, beautiful, modern, spacious, quiet and well equipped, with comfortable beds and amazing ocean views. Some patrons had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms and noise transfer.
Although several lodgers were pleased with their well-equipped and modern rooms, some guests were disappointed with their accommodations. Most notably, patrons complained about the lack of daily housekeeping at the hotel. They described not having their rooms cleaned until very late in the day or going several days without having their rooms cleaned, and having to ask the staff for clean towels and to clean their rooms. Other complaints about the rooms included hard beds and dated decor.
A few reviewers complained of noise transfer during their stay. They reported noise from loud guests in the hallways as well as music from the hotel's bar.
Expedia.ca guest reviews rated the hotel 3.1 out of 5 with a 73% recommendation rate from 1,359 reviews.
TripAdvisor.com guest reviews ranked the hotel #25 of 31 specialty lodging in Myrtle Beach with an average rating of 2.5 out of 5 from 199 reviews.
Booking.com guest reviews rated the hotel 6.2 out of 10 from 73 reviews.
The author called the hotel on October 3, 2013 to verify some information.
