OverviewLocated on the beach in downtown Myrtle Beach, the Captains Quarters Resort is popular with travellers who require a centrally located oceanfront hotel with extended kitchen amenities and numerous water features.
Each guest room or suite is equipped with free Wi-Fi, cable TV, a mini-fridge, a microwave, a coffeemaker, an in-room safe, a hair dryer and an iron and ironing board. Rooms with a full kitchen, a separate bedroom, a living room with a sofabed and a dining table are also available. The hotel does not offer wheelchair-accessible rooms.
Hotel amenities include numerous water features (including indoor/outdoor pools, a lazy river and Shipwreck Lagoon), direct beach access, a bowling centre, an arcade, a bar, fitness facilities and laundry facilities. Parking is an additional $8 per day and pets are not permitted.
On-site dining is available at three seasonal venues: Vista Nine (serving breakfast daily), Locko Gecko (serving lunch daily) and Soggy Dollar Pool Bar, which serves light fare daily.
Broadway at the Beach is a 9-minute drive from the hotel, while Whispering Pines Golf Course can be found 5 minutes away by car. Grand Strand Plaza Shopping Center is roughly a 12-minute walk away and Myrtle Beach International Airport (MYR) is a 7-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $8/day, pets not permitted, not wheelchair accessible. (Call Date: August 31, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
The hotel's location was the source of numerous compliments by reviewers, who found it close to the beach, restaurants, shopping, attractions, the boardwalk and Family Kingdom. One guest remarked, "Very convenient location, located smack in the middle of Ocean Boulevard but away from the noisy crowds".
Many guests were pleased with the level of customer service they received, and characterized the staff as helpful, friendly and efficient. One patron noted, "The staff was very friendly from the manager down to housekeeping, always asking if we needed anything or if we were enjoying ourselves".
The hotel's accommodations were praised by several lodgers. They described their rooms as clean, spacious, well equipped and quiet, with comfortable beds, great ocean views and good Wi-Fi. It should be noted, however, that some guests had complaints about their lodgings (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the the rooms and the elevators.
Although several lodgers enjoyed their clean and well-equipped rooms, some guests had complaints about their accommodations. They reported outdated decor, worn carpets, furniture and fixtures, small-sized rooms, noise transfer in rooms near the elevators and uncomfortable beds.
The hotel's elevators were a source of complaints for some reviewers. They described them as very slow and rundown, and felt the hotel needed more (there are two) considering the number of guests in the hotel.
TripAdvisor.com guest reviews ranked the hotel #88 of 226 Myrtle Beach hotels with an average rating of 3.5 out of 5 from 1,084 reviews.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 82% recommendation rate from 234 reviews.
Hotels.com guest reviews rated the hotel 3.7 out of 5 from 190 reviews.
The author called the hotel on August 31, 2013 to verify some information.
