OverviewLocated about a 5-minute drive from
Charleston International Airport (CHS) just off Interstate 526, the Hilton Garden Inn Charleston Airport is suitable for car or air travellers who require a hotel with a free airport shuttle, on-site dining and easy highway access.
Each of this smoke-free hotel's guest rooms and suites offers air conditioning, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, a weekday newspaper, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a living area with a sofabed are also available, are are wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a hot tub, a fitness room, meeting/banquet space, a bar, a business centre, a convenience store, guest laundry, vending machines, free parking and on-site dining at Great American Grill, which serves breakfast daily. A free 24-hour airport shuttle is also available (please contact the hotel for details). Pets are not permitted.
Tanger Outlets can be found roughly 3 minutes away by car, while Charleston Area Convention Center is a 2-minute drive away. Charleston's city centre is about a 16-minute drive from the hotel and Strayer University Charleston Campus is a 4-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: January 7, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.
Numerous guests praised the hotel's staff, characterizing them as friendly, responsive, efficient and helpful with restaurant suggestions and directions. One patron remarked, "At every turn [I] was greeted with a smile and a friendly hello, at first I would say it was just southern hospitality but as my stay continued the entire staff was genuinely concerned about me and my experience".
The hotel's location was convenient for many reviewers. They found it close to the airport, highway access, restaurants, shopping, downtown Charleston, Charleston Convention Center, Charleston Coliseum, Tanger Outlet Mall and Walmart.
Several lodgers were pleased with their accommodations at the hotel. They described their rooms as clean, well maintained, well equipped, quiet and spacious, with comfortable beds. A few travellers had complaints about their accommodations, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and lack of free breakfast.
Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests criticized their lodgings. They reported inefficient and noisy in-room air conditioning, uncomfortable beds and highway noise.
A few reviewers were disappointed with the hotel's lack of free breakfast and felt it should have been included in the room rates.
TripAdvisor.com guest reviews ranked the hotel #13 of 58 Charleston hotels with an average rating of 4 out of 5 from 200 reviews.
Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 97% recommendation rate from 134 reviews.
Booking.com guest reviews rated the hotel 7.4 out of 10 from 6 reviews.
The author called the hotel on January 7, 2014 to verify some information.
