OverviewLocated about a 3-minute drive from the nearest Interstate 376 on-ramp and a 10-minute drive from
Pittsburgh International Airport (PIT), the Holiday Inn Express Hotel & Suites Pittsburgh Airport is suitable for road and air travellers who prefer a hotel with easy highway access, a free breakfast and a free airport shuttle.
Hotel amenities include free Wi-Fi, cable TV, a coffeemaker, an iron and ironing board, a hair dryer and a desk. Rooms with a kitchenette, a dining table, a separate bedroom, a jetted tub and a living area with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor pool, a fitness centre, meeting/conference space, a business centre, vending machines, BBQ facilities, a free breakfast and free parking. A free round-trip airport shuttle is also offered (please contact the hotel for details), and pets are permitted for an additional $25 per pet, per night.
The Mall at Robinson is about a 5-minute drive away, while Heinz Field can be found 15 minutes away by car. The Pittsburgh Zoo & PPG Aquarium is roughly a 30-minute drive from the hotel and Settlers Cabin Park is a 5-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet/night, wheelchair accessible. (Call Date: September 6, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff, rooms and breakfast.
The hotel's location was praised by many lodgers. They described it as easy to find, and close to the airport, shopping, restaurants, downtown Pittsburgh, Pittsburgh Zoo, highway access and a grocery store.
Numerous reviewers were pleased with the level of customer service they received, and characterized the staff as helpful, friendly and accommodating. One patron remarked, "The front folks were great! We asked about local places to eat and they informed us that due to the high traffic volume, they recommended that we 'allow' them to drive us in their nice shuttle van to the restaurant of our choice".
Several guests enjoyed the hotel's accommodations. They described their rooms as clean, spacious, quiet, well equipped and well maintained, with comfortable beds. A few lodgers had complaints about their rooms, however (see below).
The hotel's breakfast was complimented by several patrons, who described it as great and well stocked, with lots of hot and cold choices and helpful staff. One reviewer stated, "Overall, I would have to say the best part of our stay was the [complimentary] breakfast; everything from the eggs to the pancakes was incredible! I loved waking up knowing I didn't have to worry about finding a place to eat".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.
Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints about their lodgings. They reported no in-room mini-fridges in standard rooms, as well as poor Wi-Fi signals, musty odours and noise transfer from guests in adjacent rooms.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 92% recommendation rate from 143 reviews.
TripAdvisor.com guest reviews ranked the hotel #34 of 67 Pittsburgh hotels with an average rating of 4 out of 5 from 118 reviews.
Booking.com guest reviews rated the hotel 8.6 out of 10 from 14 reviews.
The author called the hotel on September 6, 2013 to verify some information.
