OverviewLocated along Ben Franklin Parkway, and about a 9-minute walk from Philadelphia's city centre, the Windsor Suites Philadelphia is geared towards business and vacation travellers who require a centrally located hotel with extended kitchen amenities and an outdoor pool.
This hotel offers 185 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a full kitchen (including a stove and a dishwasher), a desk, a dining area, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and living rooms are also available, as are wheelchair-accessible rooms. Select suites have a private balcony.
Hotel amenities include a seasonal outdoor rooftop pool, a fitness centre, meeting/banquet space, a business centre, guest laundry facilities (on most floors), concierge service and vending machines. Parking is an additional $34.80 per day and pets are not allowed.
On-site dining is offered at Con Murphy's Pub, which serves breakfast, lunch and dinner daily, and at Asia on the Parkway, which is open daily for lunch and dinner. Room service is available.
Suburban Station provides public transit 3 minutes away on foot, while the Pennsylvania Convention Center is about a 6-minute drive or 12-minute walk eastward. The Market and Shops at Comcast Center are roughly a 3-minute walk south of the hotel and Philadelphia International Airport (PHL) is about a 20-minute drive southwest. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $34.80/day, pets not permitted, wheelchair accessible. (Call Date: July 7, 2013)
The GoodThe majority of reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
Many lodgers enjoyed the hotel's location. They found it to be close to several museums, historic sites and restaurants, as well as public transit, shopping and the Pennsylvania Convention Center.
The hotel's staff were the source of numerous compliments by reviewers, who characterized them as helpful, friendly and attentive.
Several guests praised the hotel's accommodations. They described their rooms as well equipped, very spacious, modern, clean and quiet, with comfortable beds and bedding and nice city views. It should be noted, however, that a few reviewers had issues with their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the parking and the rooms.
Several reviewers had complaints about the hotel's parking, describing it as expensive, and reported some double-billing issues. These guests also felt the parking should have been included in the room rates.
While the majority of lodgers enjoyed their clean and spacious rooms, a few guests had complaints. They reported spotty Wi-Fi signals, limited utensils in the kitchens, poor picture quality on their TVs and some plumbing issues.
Expedia.com guest reviews rated the hotel 4 out of 5 with an 87% recommendation rate from 1,997 reviews.
TripAdvisor.com guest reviews ranked the hotel #32 of 84 Philadelphia hotels with an average rating of 4 out of 5 from 434 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 400 reviews.
The author called the hotel on July 7, 2013 to verify some information.
