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Hyatt Regency Philadelphia at Penn's Landing

This is a 4 star hotel in Philadelphia
201 S Columbus Boulevard, Philadelphia, PA, U.S.A.
Photo 1 - Hyatt Regency Philadelphia at Penn's Landing
Great rooms/staff, within walking distance of attractions, but added fees
Pros 
  • Many lodgers enjoyed their clean and spacious rooms
  • Numerous guests praised the hotel's proximity to attractions and the waterfront
  • The hotel's staff were complimented on their professional and friendly service
Cons 
  • Some lodgers found the restaurant prices and Wi-Fi/parking fees to be overpriced
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Editor's Analysis

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Updated on Oct 3, 2013
Overview
Located about a 3-minute drive from the nearest Interstate 95 on-ramp and a 9-minute walk from the 2nd St. Metro Station along the Delaware River, the Hyatt Regency Philadelphia at Penn's Landing is suitable for business or vacation travellers who prefer a hotel with meeting/banquet space, on-site dining and easy access to public transit and the highway.

Each of the hotel's air-conditioned guest rooms and suites offers cable TV, an in-room safe a coffeemaker, a mini-fridge, a hair dryer, an iron and ironing board and a desk. Rooms with a separate bedroom, a living room with a sofabed, a dining table, a wet bar, a full-sized fridge and an additional bathroom are also available. In-room Wi-Fi is an additional $9.95 per day.

Hotel amenities include an indoor pool, a sauna, a fitness centre, meeting/banquet facilities, a coffee shop, a gift shop, a business centre and laundry services. On-site dining is offered at Keating's River Bar and Grill, which serves breakfast, lunch and dinner daily. 

Self-parking is an additional $25 per day and pets are permitted for $75 per pet, per stay. The hotel is wheelchair accessible.

Downtown Philadelphia is about a 10-minute drive away, while the Liberty Bell can be found 15 minutes away on foot. The Bourse at Independence Mall offers shopping 3 minutes away by car and Philadelphia International Airport (PHL) is roughly a 15-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $9.95/day, self-parking $25/day, pets $75/pet/stay, wheelchair accessible. (Call Date: September 21, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, location and staff.

Many guests praised the hotel's accommodations. They described their rooms as well maintained, clean, spacious and quiet, with comfortable beds, large bathrooms and beautiful city and harbour views.

The hotel's location was praised by numerous lodgers of the hotel. They described it as easily accessible, and close to attractions, restaurants, the Delaware River, Penn's Landing, the Maritime Museum, the historic district, the ferry, Independence Hall and Camden.

Several reviewers complimented the hotel's staff, and found them to be professional, accommodating and friendly. One guest remarked, "Staff could not have been nicer and the two concierges were equal to or better than those working at most of the 5-star hotels I've stayed at".

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about added costs.

Some reviewers were disappointed with the added costs they incurred while staying at the hotel. They found the restaurant prices, the room rates and the parking and Wi-Fi fees to be overpriced, and also felt a free breakfast should have been included.
TripAdvisor.com guest reviews ranked the hotel #33 of 84 Philadelphia hotels with an average rating of 4 out of 5 from 727 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 576 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 143 reviews

The author called the hotel on September 21, 2013 to verify some information.

Guest Reviews

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100.13 USD - 0.00 USD Hyatt Regency Philadelphia at Penn's Landing
Rating:
6.8
Fair
Ranking:
#14
Out of 169 hotels
Guest Rating Explained
Rating: 6.8 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #14 out of 169 hotels in Philadelphia ranked by guests.
Guest Recommendations
"Really great place for people who want to visit the aquarium, spend time in the Old City, the Historic District, or South Street. The rooms have great views and are well set up for business travelers too."
Stephen from Derwood, MD US rated Hyatt Regency Philadelphia at Penn's Landing 9 out of 10 on August 26, 2005
"Free DSL Internet! Great location, I will stay again when I'm on business. The Hotel X price was less than I could get with Gov Status."
Wayne from Anacortes, WA US rated Hyatt Regency Philadelphia at Penn's Landing 9 out of 10 on June 23, 2004
"my package was include champagne. But they sent me wine instead of champagne, and after 5min. waiting on the phone answer was " Sorry, out of stock!" .What a unprofessional answer for 4star hotel and "Hyatt" brand name. Next morning i wait 5-10min. on the phone just for my breakfast coupon.Because during the check-in they forgat to give me. Overall, clean, nice, good location, 70%very good, 30%bad customer service."
Ibrahim from New York, NY US rated Hyatt Regency Philadelphia at Penn's Landing 6 out of 10 on October 26, 2003

Amenities

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Hyatt Regency Philadelphia at Penn's Landing

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Bicycle Rental
  • Shops
  • Boating
  • Water Activities
  • Photocopier
  • Ticket Service
  • Massage
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 19106
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 11.24.2014
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