OverviewLocated about a 6-minute drive from Cleveland's city centre and a 1-minute drive from the nearest Interstate 90 on-ramp, the Hilton Garden Inn Cleveland Downtown is suitable for business or vacation travellers who prefer a centrally located hotel with meeting/banquet space, on-site dining and easy highway access.
Each of this hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a mini-fridge, a microwave, a coffeemaker, a desk, an iron and ironing board, a hair dryer and a free weekday newspaper. Rooms with a jetted tub, a separate bedroom and a board room are also available, as are wheelchair-accessible rooms. Smoking and non-smoking rooms are offered.
Hotel amenities include an indoor pool, a fitness room, 20,000 square feet of meeting/banquet space, a business centre and guest laundry. A free area shuttle is also offered (please contact the hotel for details). Self-parking is $16 per day and pets are not permitted.
On-site dining is available at Great American Grill (serving breakfast and dinner daily), Harvey's Sports Bar (serving dinner daily) and Pavilion Pantry (serving prepared foods and snacks 24 hours daily).
Cleveland State University is about a 6-minute drive away, while Progressive Field can be found 7 minutes away on foot. Galleria at Erieview offers shopping roughly a 5-minute drive from the hotel and Cleveland Hopkins International Airport (CLE) is a 13-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, self-parking $16/day, pets not permitted, wheelchair accessible. (Call Date: October 30, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
The hotel's location was praised by numerous reviewers, who found it close to the Rock and Roll Hall of Fame, highway access, Progressive Field, bars, restaurants, Cleveland Clinic and Cleveland Art Institute.
Many lodgers enjoyed the hotel's accommodations, describing their rooms as clean, quiet, spacious and well equipped, with nice views of Progressive Field and comfortable beds. One patron remarked, "Rooms are clean and comfortable, and I still cannot get over how quiet the rooms are. I have never stayed anywhere where the noise level is so low".
Several guests complimented the hotel's staff, characterizing them as attentive, accommodating, professional and helpful with dining recommendations. One reviewer noted, "This hotel clearly hires people based on their friendly, outgoing personalities and then trains them well, a great sign that all the details are covered by the management and staff".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs.
Some guests complained about the added costs they incurred during their stay. They felt parking and a free breakfast should have been included in the room rates, which they also found to be expensive.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 780 reviews.
TripAdvisor.com guest reviews ranked the hotel #6 of 33 Cleveland hotels with an average rating of 4 out of 5 from 438 reviews.
Booking.com guest reviews rated the hotel 8.5 out of 10 from 46 reviews.
The author called the hotel on October 30, 2013 to verify some information.
