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Comfort Inn Downtown Cleveland

This is a 2 star hotel in Cleveland
1800 Euclid Avenue, Cleveland, OH, U.S.A.
Photo 1 - Comfort Inn Downtown Cleveland
Within walking distance of many attractions, guests praised the friendly staff
Pros 
  • Free Wi-Fi and free breakfast
  • Many guests found their rooms to be clean
  • Many reviewers said that the location was ideal for accessing area attractions on foot
  • The staff were frequently complimented for their friendly service
  • Several guests appreciated the Cleveland Clinic shuttle and parking packages
  • Several reviewers thought that this hotel offered good value
Cons 
  • Several guests thought that the hotel appeared dated
  • A couple of guests thought that the indoor parking facility was cramped
  • A couple of reviewers complained about the additional fee of $7.50 per night for parking
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Editor's Analysis

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Updated on Sep 17, 2013
Overview
This property is situated in downtown Cleveland and is within a 2-minute drive of Interstate 90. This hotel is well located for guests who are looking to explore the downtown area on foot and other area attractions by car.

This hotel is 100% smoke free and all rooms include free Wi-Fi, a TV, a coffeemaker, an iron and ironing board, a hair dryer and air conditioning. Select rooms also include a microwave, a mini-fridge and/or a jetted tub. Suites are available and offer more spacious accommodations. Accessible rooms are also available.

Indoor and outdoor parking is available on site for $7.50 per night and pets are permitted in select rooms for an additional fee of $100 per stay.

A free breakfast is served daily from 6 am to 9:30 am. The on-site restaurant serves lunch and dinner.

Other on-site amenities include a fitness centre, free newspapers, free incoming faxes, guest fax and copy service, guest laundry facilities and dry cleaning service.

This hotel offers special packages for guests who are visiting Cleveland to access the Cleveland Clinic, which is a 10-minute drive away. Special packages include free parking at the hotel and free shuttle service to the clinic from 7:15 am to 10:30 pm. Cleveland Clinic packages may be arranged with the hotel directly.

The Wolstein Center, which is a convention centre and arena, is a 3-minute walk away, while the Playhouse Square Center is 4 minutes away on foot. Progressive Field, home of the Cleveland Indians baseball team, and the Quicken Loans Arena, a sports and entertainment facility, are both a 15-minute walk away. The Rock and Roll Hall of Fame and Museum is about 20 minutes away on foot. 

The Cleveland Hopkins International Airport (CLE) is a 15- to 20-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on September 10, 2013: Free breakfast hours and on-site dining details.
The Good
Among the reviews used for this analysis, many guests thought that the location was the highlight of this property. Reviewers said that many downtown attractions were within walking distance for them, including the Rock and Roll Hall of Fame, the theatre district and Progressive Field.

The staff were frequently complimented for their friendly and helpful service. 

Many guests described their rooms as clean, while a few reviewers added that their rooms were comfortable. A couple of guests specifically mentioned that their beds were comfortable.

Several reviewers appreciated that this hotel offered Cleveland Clinic clients special packages that included parking and a shuttle service.

Several guests appreciated the free breakfast, while several other reviewers thought that the room rates were reasonable and that the hotel offered good value for the money spent.

The Bad
Several guests thought that this hotel appeared dated and was in need of upgrades, among the reviews sourced for this editorial.

A couple of guests also complained about the additional fees for parking ($7.50 per night), while a couple of reviewers found the underground parking facility cramped and tight for guests driving larger vehicles.
Expedia.ca gave this hotel an average score of 3.6 out of 5, with 81% of 549 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 33 hotels in Cleveland, with an average score of 3.5 out of 5, from 174 reviews.

The author called the hotel on September 10, 2013 to verify some information.

Guest Reviews

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89.07 USD - 0.00 USD Comfort Inn Downtown Cleveland
Rating:
6.5
Fair
Ranking:
#11
Out of 27 hotels
Guest Rating Explained
Rating: 6.5 / 10

No. of guest ratings: 6
No. of guest comments: 6
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #11 out of 27 hotels in Cleveland ranked by guests.
Guest Recommendations
"Everything was great however the 'free' breakfast they say they give you SUCKS!! Other than that I enjoyed myself :)"
Natalie from Cleveland, OH US rated Comfort Inn Downtown Cleveland 9 out of 10 on February 11, 2006
"I was very happy with the kind employees and the room. A jacuzzi tub was a great addition! I was from out of town, and the employees were extremely helpful for me. Thank you, I'll be back in December!!!"
Darren from Monrovia, CA US rated Comfort Inn Downtown Cleveland 10 out of 10 on September 25, 2005
"the hotel was very dirty.. the sheets and comforter were dirty and stained... bathroom was filthy... hair stuck to the walls and shower curtain was broke.. carpet was dirty... common areas were dirty Joyce Maziarz bknight4ever@yahoo.com"
Joyce from Buffalo, NY US rated Comfort Inn Downtown Cleveland 2 out of 10 on August 08, 2005
"The hotel rates average in my opinion. Check-in customer service was very friendly, however we were told are room was ready and when we got up to it, it clearly was not ready with towels laying all over the place, trash in the cans, and bed still unmade. So, we had to go back downstairs and was assigned a new room. The room itself was one of their suites. It was ok--I didn't like the way the bathroom is set up where there is the door to the bathroom on the hall side, but then where the tub is there is only a shower curtain separating the bathroom from the living room area (even loving couples need bathroom privacy at times). The sofa in the living room area had tears in the fabric lining so you could see the cushion underneath which should clearly have been replaced. In the bedroom, for a couple sharing a king/queen size bed you get one pillow each and the pillow was pretty flimsy--the mattress was fine though. While we were there the fire alarm went off one evening & there was not much communication from hotel staff to guests. Some guests were waiting outside & some sitting in lobby during this- none of us knowing if it was a real drill or a prank. Also, one night one very immature guest who had been drinking (and overheard to be smoking pot), went to the bathroom all over the floor of the snack area on our floor--it was unbelievable. The location of the hotel was excellent --walking distance to shopping, restaurants, sports stadiums, museums. My experience wasn't so terrible that it ruined my time...it is just an average hotel that is overpriced. I wouldn't go out of my way to recommend it, but at the same time I wouldn't tell someone to not stay there--the hotel staff at check-in and check-out again were very courteous."
Verified Guest from Levittown, PA US rated Comfort Inn Downtown Cleveland 6 out of 10 on October 25, 2004
Carmen from Patavia, NY US rated Comfort Inn Downtown Cleveland 7 out of 10 on August 25, 2004
"An excellent location to Jacob's Field and economical if you prefer to spend your money on other things rather than the hotel."
Verified Guest from Chatham, ON CA rated Comfort Inn Downtown Cleveland 9 out of 10 on July 11, 2004

Amenities

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Comfort Inn Downtown Cleveland

  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Airport shuttle
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Meeting Rooms
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Ballroom
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Designated Smoking Area
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 44115
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (216) 861-0001
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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