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Comfort Suites Rochester (New York)

This is a 2 star hotel in Rochester
2085 Hylan Dr., Rochester, NY, U.S.A.
Photo 1 - Comfort Suites Rochester (New York)
Just off I-390, free breakfast, clean and spacious rooms, great staff
  • Free Wi-Fi, free breakfast, free parking
  • Many guests praised the hotel's proximity to restaurants and RIT
  • Numerous lodgers enjoyed their clean and spacious rooms
  • The hotel's staff were complimented on their friendly and helpful service
  • A few guests reported slow Wi-Fi and noisy air conditioning
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Editor's Analysis

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Updated on Dec 5, 2013
Located just off Interstate 390 in south Rochester, the Comfort Suites Rochester (New York) is geared towards road travellers who prefer a hotel with a free breakfast, an indoor pool and easy highway access.

Each of the hotel's air-conditioned suites comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a sitting area, an iron and ironing board, a hair dryer and a desk. Wheelchair-accessible rooms are available upon request and all rooms are non-smoking.

Hotel amenities include an indoor pool, a business centre, a free breakfast, free takeaway breakfasts and free parking. Pets are not permitted.

Rochester's city centre is about a 14-minute drive away, while Fair & Expo Center Grounds can be found 4 minutes away by car. Marketplace Mall is roughly a 3-minute drive from the hotel and Greater Rochester International Airport (ROC) and the Rochester Institute of Technology are both an 11-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: November 20, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

Many guests praised the hotel's location. They described it as safe, central and easily accessible, as well as close to restaurants, highway access, shopping, downtown Rochester, RIT, Seneca Zoo and the University of Rochester.

The hotel's lodgings were enjoyed by numerous reviewers. They described their rooms as clean, spacious, quiet and well equipped, with good water pressure and comfortable beds and pillows. A few patrons had complaints about their rooms, however (see below).

Several travellers were impressed with the level of customer service they received during their stay. They found the staff to be friendly, efficient and helpful with directions and restaurant suggestions. 

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.

Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests were disappointed with aspects of their lodgings. They reported uncomfortable beds and sofabeds, slow Wi-Fi and noise disturbances from the in-room air conditioning and guests in adjacent rooms. guest reviews rated the hotel 4.3 out of 5 with a 95% recommendation rate from 114 reviews. guest reviews ranked the hotel #6 of 15 Henrietta hotels with an average rating of 4 out of 5 from 89 reviews. guest reviews rated the hotel 4.3 out of 5 from 82 reviews.

The author called the hotel on November 20, 2013 to verify some information.

Guest Reviews

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116.50 USD - 0.00 USD Comfort Suites Rochester (New York)
Out of 61 hotels
Guest Rating Explained
Rating: 7.7 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #1 out of 61 hotels in Rochester ranked by guests.
Guest Recommendations
Teddy and zina from Syracruz, NY US rated Comfort Suites Rochester (New York) 9 out of 10 on February 20, 2011
Verified Guest from Elkland, PA US rated Comfort Suites Rochester (New York) 8 out of 10 on November 15, 2006
Sheryl from Fairport, NY US rated Comfort Suites Rochester (New York) 8 out of 10 on October 15, 2006
"I felt right at home, enjoyed my stay, and would absolutely stay here again."
Susan from Floral Park, NY US rated Comfort Suites Rochester (New York) 10 out of 10 on September 25, 2005
William from Apex, NC US rated Comfort Suites Rochester (New York) 8 out of 10 on July 11, 2004


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Comfort Suites Rochester (New York)

  • Business Center
  • Restaurant
  • Swimming pool
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Designated Smoking Area
  • Express Check-In/Check-Out

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 14623
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (585) 334-6620
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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