OverviewLocated just off Interstate 390 in south Rochester, the Comfort Suites Rochester (New York) is geared towards road travellers who prefer a hotel with a free breakfast, an indoor pool and easy highway access.
Each of the hotel's air-conditioned suites comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a sitting area, an iron and ironing board, a hair dryer and a desk. Wheelchair-accessible rooms are available upon request and all rooms are non-smoking.
Hotel amenities include an indoor pool, a business centre, a free breakfast, free takeaway breakfasts and free parking. Pets are not permitted.
Rochester's city centre is about a 14-minute drive away, while Fair & Expo Center Grounds can be found 4 minutes away by car. Marketplace Mall is roughly a 3-minute drive from the hotel and Greater Rochester International Airport (ROC) and the Rochester Institute of Technology are both an 11-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: November 20, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
Many guests praised the hotel's location. They described it as safe, central and easily accessible, as well as close to restaurants, highway access, shopping, downtown Rochester, RIT, Seneca Zoo and the University of Rochester.
The hotel's lodgings were enjoyed by numerous reviewers. They described their rooms as clean, spacious, quiet and well equipped, with good water pressure and comfortable beds and pillows. A few patrons had complaints about their rooms, however (see below).
Several travellers were impressed with the level of customer service they received during their stay. They found the staff to be friendly, efficient and helpful with directions and restaurant suggestions.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.
Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests were disappointed with aspects of their lodgings. They reported uncomfortable beds and sofabeds, slow Wi-Fi and noise disturbances from the in-room air conditioning and guests in adjacent rooms.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 95% recommendation rate from 114 reviews.
TripAdvisor.com guest reviews ranked the hotel #6 of 15 Henrietta hotels with an average rating of 4 out of 5 from 89 reviews.
Hotels.com guest reviews rated the hotel 4.3 out of 5 from 82 reviews.
The author called the hotel on November 20, 2013 to verify some information.
