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Sheraton New York Hotel & Towers

This is a 4 star hotel in New York City
811 7th Avenue & 53rd Street, New York City, NY, U.S.A.
Photo 1 - Sheraton New York Hotel & Towers
Near Times Square and Broadway, on-site fitness centre and restaurant
Pros 
  • Free Wi-Fi in the lobby and Club Lounge
  • Many guests described their rooms as clean and well appointed
  • Many reviewers said that the location was central for accessing area attractions
  • The staff were frequently complimented for their professional service
Cons 
  • Several guests complained about expensive prices at the on-site restaurant
  • Several reviewers mentioned noise disturbances from inside the hotel
  • A couple of guests thought that the additional fees for in-room Wi-Fi were expensive ($14.95 per day)
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Editor's Analysis

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Updated on Aug 23, 2013
Overview
Located within a 6-minute walk of Times Square and the Broadway Theatre District, this property is well located for leisure travellers looking to access these attractions on foot. Guests may also access the subway system directly outside this property.

This hotel is 100% smoke free and all 1,781 rooms include a 37" flat screen TV with pay-per-view movies, a coffeemaker with free Starbucks coffee, a desk and ergonomic chair, a hair dryer, a make-up mirror, an iron and ironing board, a shoe shine cloth and individual climate control. Mini-fridges are available upon request at an additional fee. Rooms are furnished with two double beds, one queen bed or one king bed.

Suites provide more spacious accommodations and are configured with separate living room, dining room and bedroom areas. Select suites also include a sofabed.

Guests staying in rooms and suites on the Club Floor have exclusive access to the Club Lounge, which features a free breakfast, free snacks, beverages, a cash bar, free Wi-Fi and business services.

Wi-Fi is available in guest rooms and suites for an additional fee of $14.95 per day, while free Wi-Fi is available in the lobby. Valet parking is available on site for an additional fee of $50 per 24 hours. Pets under 40 lbs are permitted at no additional charge. 

The on-site Hudson Market restaurant serves breakfast, lunch and dinner. This hotel also has an on-site cafe and room service is available 24 hours.

Other on-site amenities include a fitness centre, a business and FedEx centre, free newspapers, 24-hour laundry service, concierge service, an ATM, a boarding pass printing station and safe deposit boxes.

Access to Central Park is about a 7-minute walk away, while Macy's, the largest department store in the world, Cornell University and the Empire State Building are all about 10 minutes away by subway. The Jacob K Javits Convention Centre is about a 6-minute drive away or about 20 minutes away via subway. The Statue of Liberty is about a 30-minute drive away.

LaGuardia Airport (LGA) is about a 20- to 30-minute drive away, while J.F.K. International Airport (JFK) and Newark International Airport (EWR) are both 35 to 60 minutes away by car. (All walking, public transit and driving time estimates: Google Maps)
The Good
Many guests described satisfactory stays at this hotel, among the reviews used for this analysis. The most complimented aspect of this hotel was the customer service. Many reviewers said that the staff were friendly, professional and efficient, with one guest describing the service as outstanding.

Many reviewers found the hotel centrally located for accessing attractions and the subway on foot. 

Many guests described their rooms as clean, comfortable and well appointed.

The Bad
There were a few common concerns found for this hotel, among the reviews sourced for this editorial.

Several guests described noise disturbances from neighbouring housekeeping closets, neighbouring rooms and the halls. One reviewer said that she heard every door slam.

Several reviewers thought that the menu prices at the on-site restaurant were expensive, while a couple of guests complained about paying additional fees for in-room Wi-Fi ($14.95 per day).
Expedia.ca gave this hotel an average score of 4 out of 5, with 84% of 3,469 guests recommending the property.

TripAdvisor.ca ranked this hotel #205 out of 433 hotels in New York City, with an average score of 4 out of 5, from 1,269 reviews.

Guest Reviews

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210.04 USD - 0.00 USD Sheraton New York Hotel & Towers
Rating:
5.8
Mediocre
Ranking:
#132
Out of 647 hotels
Guest Rating Explained
Rating: 5.8 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #132 out of 647 hotels in New York City ranked by guests.
Guest Recommendations
Verified Guest from Cutchogue, NY US rated Sheraton New York Hotel & Towers 10 out of 10 on August 05, 2010
"Very noisy guests in hallways interrupted our sleep. Cramped room. VERY SLOW elevators, long wait to go up and down, regardless of the time of day/evening."
Peter from Dollard Des Ormeau, QC CA rated Sheraton New York Hotel & Towers 3 out of 10 on June 25, 2006
"Staff from check in to check out (front desk, concierge, bellman) excellant. Usually hard to get bellman to pick up or deliver luggage within 20 mins. They came fast coming and going. Room needs work, plumbing handles don't work, luggage rack position doesn't allow walking around bed, frong door doesn't close."
Gerald from Honolulu, HI US rated Sheraton New York Hotel & Towers 7 out of 10 on November 16, 2004

Amenities

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Sheraton New York Hotel & Towers

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Secretarial Service
  • Meeting Rooms
  • Hair Dryer
  • Laundry service
  • Shops
  • Massage
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop

User Contributed Info

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Category Accommodation and Food Services
Fax (212) 262-4410
Friday Closing Time 24:00
Friday Opening Time 0:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 10019
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Telephone (212) 581-1000
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00


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Published 01.29.2014
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