OverviewLocated about a 3-minute walk from the
34 St - Herald Square subway entrance and the Empire State Building in Midtown Manhattan, the Comfort Inn Manhattan New York City is suitable for travellers who prefer a hotel with a free breakfast, free Wi-Fi and easy access to public transit.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, an in-room safe, a desk, an iron and ironing board and a hair dryer. Some rooms also have a sitting area and sofabed. Microwaves and mini-fridges are available upon request, as are smoking, non-smoking and wheelchair-accessible rooms.
The hotel also offers a business centre, a gift shop, free coffee in the lobby, laundry services, a deli and on-site dining at Brendan's Bar & Grill, which serves lunch and dinner daily. Public parking is available nearby for $25 per day. Pets are not permitted.
Manhattan Mall is roughly a 5-minute drive away, while Times Square can be found 9 minutes away via public transit. Madison Square Garden is about 10 minutes away on foot and John F. Kennedy International Airport (JFK) is a 30-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $25/day, no pets, wheelchair accessible. (Call Date: January 2, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
Numerous guests praised the hotel's location. They found it close to restaurants, shopping, public transit, the Empire State Building, Macy's, Times Square, Herald Square, the Port Authority, Chinatown and Little Italy.
The hotel's staff were the source of many compliments by lodgers, who characterized them as friendly, helpful and accommodating. One patron remarked, "The staff were very compassionate and understanding".
Several reviewers were pleased with the hotel's accommodations. They described their rooms as clean, quiet, spacious and well maintained, with comfortable beds. Some travellers had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.
Although several reviewers were pleased with their clean and comfortable rooms, some lodgers had complaints about their accommodations. They reported small rooms and bathrooms, worn fixtures and linens, no individual temperature control, no in-room fridges and some plumbing issues.
A few guests complained of noise transfer during their stay. They reported street noise and noisy in-room air-conditioning units.
TripAdvisor.com guest reviews ranked the hotel #201 of 442 New York City hotels with an average rating of 4 out of 5 from 1,274 reviews.
Booking.com guest reviews rated the hotel 7.9 out of 10 from 773 reviews.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with an 89% recommendation rate from 139 reviews.
The author called the hotel on January 2, 2014 to verify some information.
