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Holiday Inn Express NYC - Madison Square Garden

This is a 3 star hotel in New York City
232 West 29th Street, New York City, NY, U.S.A.
Photo 1 - Holiday Inn Express NYC - Madison Square Garden
Manhattan hotel within walking distance of Times Square, free breakfast & Wi-Fi
Pros 
  • Free Wi-Fi and free breakfast
  • Many reviewers found the location convenient for accessing attractions and the subway on foot
  • Several reviewers thought that this hotel offered good value for the money they spent
  • Many guests described their rooms as clean
  • The staff were frequently complimented for their friendly service
  • Many guests praised the food at the free breakfast
Cons 
  • No on-site restaurant
  • Several guests thought that their rooms were small
  • Several reviewers complained that the dining area for the free breakfast was crowded
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Editor's Analysis

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Updated on Jun 3, 2013
Overview
Renovated in 2013, this property is situated within a 6-minute walk of Madison Square Garden and Penn Station, a train and subway terminal, making it a good choice for tourists who want to explore the area on foot or via public transit. Offering free Wi-Fi, a business centre and same-day dry cleaning, this hotel is well suited for guests travelling on business.

This property is 100% smoke free and all rooms include free Wi-Fi, a TV, a work desk, free newspapers delivered to the room, two phones, a hair dryer, an iron and ironing board, a coffeemaker and individual climate control. Select rooms also include a mini-fridge, a microwave and/or a jetted tub. Rooms are furnished with either one king bed or one double bed. There are 13 wheelchair-accessible rooms at this hotel.

Parking is available off site at Little Man Parking, 221 West 29th, between 7th and 8th streets. Guests of the hotel are entitled to discounted parking at this facility, and will pay $30 per 25 hours. Pets are permitted in select rooms for an additional fee of $75 per stay.

A free breakfast with hot and cold items is served on weekdays from 6:30 am to 10 am and on the weekends from 7 am to 10:30 am. This hotel does not have an on-site restaurant.

Other on-site amenities include a business centre, meeting rooms, a small 24-hour fitness centre, same-day dry cleaning, concierge service, porters/bellmen, baggage storage and safe deposit boxes.

Macy's, the largest department store in the world, is about 8 minutes away on foot, while the Empire State Building is about a 14-minute walk away. Cornell University is a 15-minute walk away, while Times Square is about 19 minutes away on foot.

The Broadway Theatre District is an 18-minute walk away, while the Jacob K Javits Convention Centre is about 20 minutes on foot or a 6-minute drive away. Access to Central Park is about 7 minutes away by car or about 13 minutes away via public transit.

LaGuardia Airport (LGA) is about a 20- to 30-minute drive away, while J.F.K. International Airport (JFK) and Newark International Airport (EWR) are both about 30 minutes away by car. Guests may want to allow for up to a 1-hour driving time to reach J.F.K., due to traffic. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on May 30, 2013: The free breakfast is served on weekdays from 6:30 am to 10 am and on weekends from 7 am to 10:30 am.
The Good
Many guests described enjoyable experiences at this hotel, among the reviews used for this analysis, and many aspects of the property were complimented by guests.

Many guests described their rooms as clean, while a few other reviewers agreed that their rooms were comfortable and quiet. However, several guests did mention feeling that the rooms were too small (see below).

The staff were frequently complimented and guests described the front desk agents as friendly, helpful and quick to provide recommendations, directions and public transit instructions.

Many reviewers enjoyed the food at the free breakfast, although a few reviewers felt that the breakfast area was small (see below).

Many guests found the location convenient for accessing some attractions on foot, including Times Square, Madison Square Garden, Macy's and the Empire State Building, as well as the subway.

Several reviewers thought that this hotel offered good value for the money they spent. A couple of guests appreciated the free Wi-Fi, while a couple of other reviewers appreciated the baggage storage service. However, a couple of reviewers still felt that the room rates were too high (see below).

The Bad
There were a couple of common concerns found for this hotel, among the reviews sourced for this editorial. Several guests found their rooms too small, while several other reviewers thought that the dining area for the free breakfast was too small and often crowded.

While several guests thought that this hotel offered good value for the money they spent, a couple of reviewers thought that the room rates were expensive.
Expedia.ca gave this hotel an average score of 4.2 out of 5, with 93% of 854 guests recommending the property.

TripAdvisor.com ranked this hotel #232 out of 433 hotels in New York City, with an average score of 4 out of 5, from 843 reviews.

The author called the hotel on May 30, 2013 to verify some information.

Guest Reviews

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171.33 USD - 0.00 USD Holiday Inn Express NYC - Madison Square Garden
Rating:
7.7
Good
Ranking:
#5
Out of 549 hotels
Guest Rating Explained
Rating: 7.7 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #5 out of 549 hotels in New York City ranked by guests.
Guest Recommendations
Loved it. Staff very kind, helpful, clean, near to shops.
"Loved this hotel. I had the hot tub whirlpool in my room, that was a blessing after lots of shopping, it's soo good to relax in that bath after a tiring day. The staff were lovely, every one of them kind, helpful, couldnt ask for more, they were lovely. Would definately recommend."
Amanda from Lancashire, GB rated Holiday Inn Express NYC - Madison Square Garden 9 out of 10 on April 15, 2011
Very good overall
"service is good and hotel location is excellent."
Krishna from Houston, TX US rated Holiday Inn Express NYC - Madison Square Garden 8 out of 10 on July 05, 2010

Amenities

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Holiday Inn Express NYC - Madison Square Garden

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Airport shuttle
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Garden
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Coffee Shop/Cafeteria
  • Executive Floor
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out

User Contributed Info

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The Holiday Inn Express® NYC Madison Square Garden hotel's location places you near major businesses and top attractions. With us, you can enjoy unparalleled service and convenience while staying in our top-notch New York hotel rooms.

Looking for great corporate room deals? Our hotel in New York City provides you with everything you need to stay in touch with the office, such as a Business Center that features computer access, copy and print services and a meeting room. In addition, our hotel is located just one mile from the Jacob Javits Convention Center, and we are a short walk from Penn Plaza, which hosts many of the area's businesses.

Leisure travelers are also sure to enjoy our prime location and great deals, as our hotel in NYC is close to the greatest attractions the city has to offer. We're just two blocks from Madison Square Garden, a half-mile from the Empire State Building and a mile from Rockefeller Center. In addition, Chinatown, Central Park, Times Square, Penn Station, the Theatre District, the Fashion Institute of Technology and shopping along 5th Ave are nearby.

During your stay with us in NYC, our hotel's amenities will impress you, as we feature everything from free high-speed Internet access to a Fitness Center and a delicious, hot breakfast, which features our signature cinnamon rolls. Book now, and enjoy the great deals at our hotel in NYC today!

Accessibility Options Wheelchair Accessible | Accessible Path of Travel
Category Accommodation and Food Services
Fax 212-695-7209
Friday Closing Time 24:00
Friday Opening Time 00:00
General Amenities Safe-deposit box (front desk) | Porter / Bellhop | Breakfast Available | Fitness Room | Laundry Service | Concierge | Dry Cleaning Service
General Property Info Cash Machine | Great for Groups | Elevator/Lift | Security Guard | 24 hr Service | Smoke-free property | Air Conditioned
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Number of Floors 15
Number of Rooms 228
Parking Paid | Outdoor | Lot
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email anthony.lugaro@hershahotels.com
Place Status Open at this location
Public Access Open to the General Public
Recreational Activities Fitness Center | Spa tub/Hot tub | Fitness Equipment Available
Room Amenities Climate Control | Air Conditioning | Direct-dial phone | Iron/Ironing Board | Telephone | Complimentary Newspaper | Voicemail | Trouser Press | Shared Room
Room Details Non-smoking rooms
Room Entertainment Cable Television | Premium TV Channels | CD Player | Movies
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Toll-free 888 897 0088
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00
WiFi Free


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Published 11.25.2014
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