Overview
Located about a 5-minute walk from Madison Square Garden, and a 4-minute walk from Penn Station, the Hampton Inn Madison Square Garden is geared towards pedestrian travellers who require a well-priced hotel with a free breakfast and easy access to public transit.
This non-smoking hotel has 136 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a lap desk, a desk, a weekday newspaper, an iron and ironing board and a hair dryer. Wheelchair-accessible rooms are available.
The hotel also offers a fitness room, a business centre, an elevator, laundry service and a free continental breakfast. Self-parking is available for an additional $35 per night, and pets are permitted for an additional $100 per pet, per stay.
Niles Restaurant and Bar is about a 3-minute walk westward, while Macy's is a 6-minute walk north of the hotel. The Empire State Building can be found roughly 7 minutes away on foot and LaGuardia Airport (LGA) is a 25-minute drive northeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, self-parking $35/night, pets permitted for $100/pet/stay, wheelchair accessible. (Call Date: August 6, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff, rooms and breakfast.
The hotel's location was praised by numerous reviewers. They found it close to Penn Station, Times Square, The Empire State Building, Macy's, restaurants, shopping, Central Park and public transit.
The hotel's staff were the source of many compliments by guests, who characterized them as efficient, friendly and accommodating.
Several lodgers were pleased with their accommodations at the hotel. They described their rooms as clean, modern and well maintained, with comfortable beds, good water pressure and fast Wi-Fi. It should be noted, however, that a few reviewers had complaints about their accommodations (see below).
The hotel's breakfast was also praised by several patrons. They described it as excellent, pleasant and really good, with a wide selection of hot and cold items, attentive staff, and a different variety each day. A few guests did report the breakfast area being too small to accommodate all the guests, however.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms. The main concern from these lodgers was that the room sizes were small, while additional complaints included worn decor, musty smells and noise transfer from adjacent rooms.
TripAdvisor.com guest reviews ranked the hotel #128 of 433 New York hotels with an average rating of 4 out of 5 from 765 reviews.
Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 622 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 385 reviews.
The author called the hotel on August 6, 2013 to verify some information.
