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Grand Hyatt New York

This is a 4 star hotel in New York City
109 East 42nd Street at Grand Central Terminal, New York City, NY, U.S.A.
Photo 1 - Grand Hyatt New York
Next to Grand Central, friendly staff but not a guest favourite
  • Guests staying in select rooms receive a free breakfast and free evening snacks
  • The staff were frequently complimented for their friendly service
  • Several reviewers found the rooms clean and comfortable
  • Many guests found the location convenient for exploring the area on foot and by subway
  • Several guests thought that this hotel did not offer good value
  • A few reviewers found the rooms small
  • A few guests complained about paying additional fees for Wi-Fi ($12.95 to $16.95 per 24 hours)
  • A few reviewers were disturbed by noise from inside and outside the hotel
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Editor's Analysis

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Updated on Nov 19, 2013
This property is located adjacent to Grand Central Station, which includes shopping and restaurants. With direct access to public transportation, this hotel is well located for guests looking to explore the area on foot and by subway. Times Square, theatres on Broadway, Rockefellar Center and the Empire State Building are all within a 15-minute walk.

All rooms include an iPod dock, a flat screen TV with pay-per-view movies, a desk and ergonomic chair, a mini-fridge, an iron and ironing board, a hair dryer, a laptop-sized safe and individual climate control. Accessible and hypo-allergenic rooms are also available.

Guests staying in Grand Club rooms receive exclusive access to an on-site lounge that provides a free breakfast, free evening snacks and bar service. 

Suites provide more spacious accommodations and are configured with a separate living room and bedroom.

Wi-Fi is available throughout the hotel for an additional fee. Lite bandwidth service costs $12.95 per 24 hours, while enhanced bandwidth is available for a charge of $16.95 per 24 hours. 

Valet parking is available for an additional charge of $65 per night for cars and $75 per night for SUVs and oversized vehicles. Pets are not permitted.

There are multiple on-site dining options. The New York Central restaurant serves breakfast, lunch and dinner, while the Market offers quick-serve food. This hotel has an on-site lounge and room service is also available.

Other on-site amenities include a fitness centre, on-site yoga, in-room spa services, self-serve check-in and check-out, concierge service, currency exchange, a business centre and same-day dry cleaning service (on weekdays). 

The Manhattan Mall, Penn Station, Madison Square Garden and the Museum of Modern Art are all within a 20-minute walk. The World Trade Center Memorial and the One World Trade Center building are about a 16-minute trip from the hotel via subway, while the ferry to the Statue of Liberty is about 18 minutes away by subway.

LaGuardia Airport (LGA) is about a 20-minute drive away, while J.F.K. International Airport (JFK) and Newark International Airport (EWR) are both about 30 to 60 minutes away by car. (All walking, subway and driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many guests thought that the location and staff were the highlights of this hotel.

Many guests found the location central for exploring city attractions on foot or by subway.

The staff were frequently complimented for their friendly and accommodating service.

Several guests praised the food at the on-site restaurants, while several other reviewers enjoyed the food in the Grand Club Lounge.

Several guests described their rooms as clean and comfortable, while a few reviewers noted that their rooms were well appointed with modern furnishings. A couple of guests specifically mentioned that the beds were comfortable.

The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.

Several guests thought that this hotel did not offer good value for the money they spent.

A few guests found the rooms small, while a few reviewers complained about paying additional fees for Wi-Fi ($12.95 to $16.95 per 24 hours). A few guests described noise disturbances from neighbouring rooms, on-site elevators and traffic. gave this hotel an average score of 4.3 out of 5, with 91% of 2,796 guests recommending the property. ranked this hotel #236 out of 438 hotels in New York City, with an average score of 4 out of 5, from 3,721 reviews.

Guest Reviews

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182.31 USD - 0.00 USD Grand Hyatt New York
Out of 635 hotels
Guest Rating Explained
Rating: 6.8 / 10

No. of guest ratings: 6
No. of guest comments: 6
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #56 out of 635 hotels in New York City ranked by guests.
Guest Recommendations
"One of the best hotels I have stayed at."
Shirletha from Great Mills, MD US rated Grand Hyatt New York 9 out of 10 on October 02, 2005
"So very close to everything in downtown New York short walk to 5th Avenue and all the fun stores..."
Sherry from Ooltewah, TN US rated Grand Hyatt New York 10 out of 10 on October 17, 2004
Anthony from Oxford, GB rated Grand Hyatt New York 9 out of 10 on January 17, 2004
Charles from Tallahassee, FL US rated Grand Hyatt New York 9 out of 10 on December 20, 2003
"Good location with easy access to transportation."
Laurence from Springfield, MA US rated Grand Hyatt New York 9 out of 10 on December 07, 2003
"- Rooms in bad state of repair - No coffee or kettles in room - they actually told us that if they had a kettle plugged in at the same time as the hairdryer it would blow all the plugs in the hotel room! - Expensive room service - No fridge or mini-bar"
Verified Guest from London, GB rated Grand Hyatt New York 2 out of 10 on November 02, 2003


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Grand Hyatt New York

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Parking
  • Concierge
  • Valet Parking
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Porters
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Nightclubs
  • Photocopier
  • Ballroom
  • Spa & Wellness Centre
  • En suite
  • Private Bathroom
  • Private Toilet
  • Executive Floor
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

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Published 09.01.2015
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