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Comfort Inn Chelsea

This is a 2 star hotel in New York City
18 West 25th Street, New York City, NY, U.S.A.
Photo 1 - Comfort Inn Chelsea
4-minute walk from metro, free breakfast, great rates, mixed room reviews
Pros 
  • Free Wi-Fi, free breakfast
  • Numerous guests praised the hotel's economical rates and good value
  • Many lodgers were pleased with the hotel's proximity to the Empire State Building and the subway
  • The hotel's rooms were found to be clean and comfortable according to several patrons
Cons 
  • A few guests complained of small rooms
  • Noise transfer was mentioned by a few lodgers
  • On-site parking is not available
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Editor's Analysis

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Updated on Nov 14, 2013
Overview
Located about a 4-minute walk from the 23rd St. subway entrance in Manhattan's Chelsea District, the Comfort Inn Chelsea is geared towards pedestrian travellers who require an economical hotel with a free breakfast and easy access to public transit.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, an in-room safe, a coffeemaker, a mini-fridge, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a living area with a sofabed are also available, as are smoking and non-smoking rooms. The hotel is not wheelchair accessible.

The hotel also offers a fitness centre, a business centre, laundry facilities, free coffee in the lobby and a free breakfast. Pets are not permitted and public parking is available nearby and charges apply.

Penn Station is about a 3-minute drive from the hotel, while The Empire State Building can be found 10 minutes away on foot. Manhattan Mall is roughly an 11-minute walk away and John F. Kennedy International Airport (JFK) is a 30-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, no parking, no pets, not wheelchair accessible. (Call Date: November 13, 2013)

The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's value, location and rooms. 

Numerous travellers praised the hotel's value. They described the rates as reasonable, cheap, budget friendly and economical, and also cited the free breakfast as adding to the hotel's overall worth. One guest noted, "If you want a quiet, economical NYC experience this hotel is your best choice rather than a $350+ per night in a large, noisy, busy up town hotel".

The hotel's location was enjoyed by many reviewers. They found it close to the subway, the Flatiron Building, the Empire State Building, restaurants, shopping, Broadway, Fifth Avenue, Macy's and Times Square. 

Several guests were pleased with the hotel's accommodations. They described their rooms as clean, well equipped, quiet and spacious, with fast Wi-Fi, comfortable beds and good views of the Empire State Building. A few patrons criticized their lodgings, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.

Although several lodgers were pleased with their clean and comfortable rooms, a few guests were disappointed with their accommodations. The majority of these reviewers complained of small-sized rooms, and noted there was very little room to move around in. Other concerns included dated decor, worn carpets and cigarette odours in non-smoking rooms.

Noise transfer was an issues for a few guests. They reported street noise, noisy air-conditioning units and noise from other guests in the hallways and adjacent rooms.
TripAdvisor.com guest reviews ranked the hotel #314 of 438 New York City hotels with an average rating of 3.5 out of 5 from 374 reviews.

Expedia.ca guest reviews rated the hotel 3.8 out of 5 with an 87% recommendation rate from 284 reviews.

Booking.com guest reviews rated the hotel 7.3 out of 10 from 264 reviews.

The author called the hotel on November 13, 2013 to verify some information.

Guest Reviews

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111.69 USD - 0.00 USD Comfort Inn Chelsea
Rating:
6.0
Fair
Ranking:
#122
Out of 635 hotels
Guest Rating Explained
Rating: 6.0 / 10

No. of guest ratings: 6
No. of guest comments: 6
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #122 out of 635 hotels in New York City ranked by guests.
Guest Recommendations
Allison from Madison, CT US rated Comfort Inn Chelsea 8 out of 10 on August 11, 2005
"The location is really good. It is not far from the subway, and surroundings like Chelsea, Times Square, the Village and Soho are all within walking distance (depending on how keen you are on walking). The customer service was friendly and helpful. Our room had a toilet, shower, fridge and a safe that was very useful. The hotel is a bit shabby which was a bit disappointing, because we had read that it was renovated. Our room (like sheets, towels, toilet/shower) was clean, but toilet and shower needed renovation. The room had a filthy, unfresh carpet. Also the reception and hotel corridor needed renovation. Since we were on holiday and did not intend to spend time in the room, the stay was OK. But I would recommend a friend to look for an other hotel. Isn't it possible to get a better room for that money in New York?"
Michael from G?teborg, SE rated Comfort Inn Chelsea 4 out of 10 on December 11, 2004
Ron from Amsterdam, NL rated Comfort Inn Chelsea 3 out of 10 on October 12, 2004
"The room size was smaller than expected for 2 adults and one kid as requested. In its description on the web it was written that it contained "two twin beds". We Europeans are not familiar with your beds naming convention (twin-queen-king ???), so I recommend to insert within the description also the beds width in cm and/or in."
Francesco from Beinasco, IT rated Comfort Inn Chelsea 5 out of 10 on January 31, 2004
Verified Guest from Watford, GB rated Comfort Inn Chelsea 7 out of 10 on November 22, 2003
Michael from La Jolla, CA US rated Comfort Inn Chelsea 8 out of 10 on October 26, 2003

Amenities

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Comfort Inn Chelsea

  • Business Center
  • Fitness Room/Gym
  • Concierge
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Ice Machine
  • Vending Machines
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Fax (212) 633-8952
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Neighbourhood Midtown
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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