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BEST WESTERN Convention Center Hotel

This is a 2 star hotel in New York City
522 West 38th Street, New York City, NY, U.S.A.
Photo 1 - BEST WESTERN Convention Center Hotel
Affordable, clean, comfortable, but many guests did not like the location
Pros 
  • Free Wi-Fi and wired Internet, free breakfast
  • Many guests found the value of the hotel to be very good
  • Many guests described their stay as clean and comfortable
  • Many guests were satisfied with the quality of the staff
  • Many guests enjoyed their breakfast
Cons 
  • Many guests mentioned that they did not like the location of the hotel
  • Some guests found their rooms to be too small
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Editor's Analysis

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Updated on Aug 19, 2013
Overview
The Best Western Convention Center Hotel, situated in New York City, NY, is located 3 minutes away from the Javits Convention Center by car, or 4 minutes away on foot.

In this smoke-free hotel, pets are not allowed. There are 11 floors and 83 rooms.

Each room includes blackout drapes, air conditioning, a multi-line phone with voicemail and wake-up calls available, a coffeemaker, toiletries, a hair dryer, a shower with a bathtub, an ironing board with an iron, a safe, daily housekeeping, a clock radio, a desk, available cribs and rollaway beds, free wired/wireless Internet access and a TV with premium channels. Also included are either two double beds, a queen bed or a king bed depending on the room. 

In the Best Western Convention Center Hotel, there is paid parking nearby and free breakfast is served daily. On-site parking and dining are not available.

For the guest's needs, there is a paid airport shuttle, a 24-hour front desk, a staff capable of speaking of multiple languages, an ATM, tour and ticket assistance, a laundry service with dry cleaning available, a limo service, luggage storage and a 24-hour business center.

Some places that guests staying at the Best Western Convention Center Hotel may want to visit include Times Square, which is 7 minutes away by car or 20 minutes away on foot, Penn Station, which is 4 minutes away by car or 14 minutes away on foot, and John F. Kennedy International AIrport (JFK), which is 30 minutes away by car or 60 to 70 minutes by public transit. (All transportation time estimates sourced from Google Maps) 
The Good
The Best Western Convention Center Hotel got mostly positive feedback from those who stayed there. Many guests seemed to be satisfied with the number of amenities that this hotel offers. 

When compared to other New York City hotels, many guests found the hotel to be affordable and offer good value.

Many guests described their rooms as clean and comfortable, with almost no complaints regarding the state of the rooms.

Many guests were satisfied with the quality of the staff, as they found them to be friendly and efficient.

Many guests mentioned that they enjoyed the complimentary breakfast, as they said that they were satisfied with the hot food served.

The Bad
There were few negative reviews written about the Best Western Convention Center Hotel from guests who had stayed there, but the few reoccurring complaints found were common.

Many guests mentioned that they did not like the location of the hotel, as guests wrote that it was noticeably far from the nearest subway (which is Penn Station, about 14 minutes away on foot). Some guests recommended this hotel to those looking for a hotel that is close to Javits Convention Center, however.

Some guests found their rooms to be lacking in space, and some of the guests with larger families found it difficult to stay in the rooms. 
Expedia.com guests rated this hotel 3.6 out of 5 and 78% of guests recommended it based on 490 reviews.

Hotels.com guests rated this hotel 3.7 out of 5 based on 236 reviews.

TripAdvisor.com ranked this hotel #318 of 433 New York City hotels, with an average rating of 3.5 out of 5 based on 477 reviews.

Guest Reviews

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143.24 USD - 0.00 USD BEST WESTERN Convention Center Hotel
Rating:
4.9
Poor
Ranking:
#154
Out of 635 hotels
Guest Rating Explained
Rating: 4.9 / 10

No. of guest ratings: 4
No. of guest comments: 4
Guest Recommended: No
Popularity Ranking Explained

Rating: #154 out of 635 hotels in New York City ranked by guests.
Guest Recommendations
Hotel review BWguest
"The breakfast was awful and found it expensive for the level required. The intercontinential was the same price but much cleaner and better service."
Arran from Swindon, GB rated BEST WESTERN Convention Center Hotel 3 out of 10 on April 02, 2011
Verified Guest from Syracuse, NY US rated BEST WESTERN Convention Center Hotel on July 06, 2010
David from Romsey, VC AU rated BEST WESTERN Convention Center Hotel 5 out of 10 on July 14, 2006
"The hotel isn't in the greatest part of town, but not the worst, either. Its clientele can be a bit borderline, though. It's an easy walk to Times Square from the hotel, but not very close to subway stations, and you do need to walk a few blocks before you can hail a cab. Don't expect great views at this hotel - it's across the street from a taxi repair garage. The continental breakfast they offer is a nice touch, and the rooms, though small, are clean and well-maintained."
Patrick from San Francisco, CA US rated BEST WESTERN Convention Center Hotel 8 out of 10 on March 21, 2004

Amenities

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BEST WESTERN Convention Center Hotel

  • Business Center
  • Parking
  • Airport shuttle
  • Concierge
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Convention Center
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Vending Machines
  • Self Laundry

User Contributed Info

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***100% Non-Smoking***

Discover this New York City hotel which is 100% non-smoking and just minutes away from attractions such as Times Square, Madison Square Garden and the Empire State Building.

Situated just a half block from New York City's Jacob Javits Convention Center, the BEST WESTERN Convention Center Hotel is the perfect place to stay whether traveling for business or pleasure. The friendly, multilingual staff at this New York hotel is ready to ensure an enjoyable and memorable stay in "the Big Apple". Hotel guests will be able to walk to a variety of shops and restaurants that make New York City famous.

The BEST WESTERN Convention Center Hotel offers 83 well-appointed, non smoking guest rooms, each featuring cable satellite television and high-speed Internet access. Hotel amenities include a complimentary continental breakfast and business services. The hotel staff will gladly book guests for city tours to highlight some of New York's most famous attractions.

Guests staying at the BEST WESTERN Convention Center Hotel will be less than a mile from some of New York City's finest attractions including the Intrepid Sea-Air-Space Museum, Penn Station, Times Square and the Empire State Building. Spend an evening on the town taking in a Broadway show at one of the many nearby theatres. Other nearby attractions include Radio City Music Hall, Rockefeller Center, St, Patrick's Cathedral and Chelsea Piers Sports.

Make a reservation today and save at the BEST WESTERN Convention Center Hotel!

Accessibility Options Wheelchair Accessible | Accessible Path of Travel
Category Accommodation and Food Services
Fax (212) 947-1545
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Number of Floors 11
Number of Rooms 83
Parking Paid | Outdoor | Lot
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Toll-free (877) 574-2464
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00
WiFi Free


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Published 09.01.2015
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