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Avalon Hotel New York City

This is a 4 star hotel in New York City
16 East 32nd Street, New York City, NY, U.S.A.
Photo 1 - Avalon Hotel New York City
Helpful staff, close to attractions, good location for pedestrians
  • Free Wi-Fi and wired Internet
  • Many guests praised the hotel's friendly and helpful staff
  • Numerous reviewers were pleased with the hotel's proximity to restaurants, shopping and public transit
  • The hotel's rooms were complimented for being clean and spacious
  • Some guests reported worn decor and furniture in their rooms
  • Several reviewers complained of not being able to regulate the room temperature
  • Parking on site is $40 per day
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Editor's Analysis

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Updated on May 29, 2013
Located in between Madison Ave. and 5th Ave. in midtown Manhattan and about a 3-minute walk from the nearest metro station, the Avalon Hotel Manhattan is suitable for pedestrian travellers who prefer a centrally located, boutique-style hotel with easy access to public transit.

This non-smoking hotel has 100 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a mini-bar, a mini-fridge, a desk, an iPod docking station, an iron and ironing board, an in-room safe and a hair dryer. Standard rooms offer one double bed, while rooms with a jetted tub and a seating area with a sofabed are also available. The hotel does not offer wheelchair-accessible rooms.

Hotel amenities include meeting/conference space, a business centre, free coffee, guest laundry facilities and a continental breakfast for an additional $14.95 per person, which may be free with some promotional packages. Parking is available on site for $40 per day, and pets are not permitted.

Don's Bogam Restaurant is across the street, and there are several restaurants, coffee shops and bars within a 5-minute walk of the hotel. The Empire State Building is a 3-minute walk northward. Manhattan Mall can be found 7 minutes away on foot, and J.F.K. International Airport (JFK) is roughly a 15-minute drive southeast of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $40/day, pets not permitted, not wheelchair accessible. (Call Date: May 29, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Numerous reviewers were pleased with the level of customer service they received while at the hotel, and found the staff to be friendly, helpful and service-minded. One guest also found the staff helpful in assisting with directions.

The hotel's location was the source of many compliments by lodgers. It was described as close to restaurants, shopping, the Empire State Building, Times Square, Macy's and various subway stations and bus stops. One reviewer stated, "It's in a brilliant location, making it within walking distance of a good shopping area and some major sightseeing spots".

Several guests enjoyed the hotel's accommodations. They described their rooms as clean, spacious and quiet, with comfortable beds and linens. Some guests did have complaints about their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.

While the majority of guests were pleased with their clean and comfortable rooms, some reviewers were disappointed, and reported worn decor and furniture and no in-room coffeemakers. The other main complaint about the rooms was that there wasn't individual temperature control. They hotel controls whether air conditioning or heat is on, and guests only have the option of turning the units on or off. Several guests found the temperatures in their rooms uncomfortable and hard to regulate. guest reviews rated the hotel 8.3 out of 10 from 1,030 reviews. guest reviews rated the hotel 4.1 out of 5 with an 88% recommendation rate from 677 reviews. guest reviews ranked the hotel #98 out of 433 New York City hotels with an 87% recommendation rate and an average 4 out of 5 rating from 252 reviews.

The author called the hotel on May 29, 2013 to verify some information.

Guest Reviews

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181.93 USD - 0.00 USD Avalon Hotel New York City
Out of 635 hotels
Guest Rating Explained
Rating: 7.2 / 10

No. of guest ratings: 23
No. of guest comments: 23
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #10 out of 635 hotels in New York City ranked by guests.
Guest Recommendations
"What we liked most was that the Avalon is off the beaten path (away from the literal crowds) yet close enough to be able to walk just about anywhere, including the theatre district. I would stay there again."
Kathleen from Wayne, NJ US rated Avalon Hotel New York City 8 out of 10 on November 12, 2005
"Have been staying at this hotel for about 5 years and have always enjoyed my stay. Originally, there was a manager and staff there who were excellent, friendly, courteous, and made me feel like they knew me. Every time I would check in, they would welcome me back and ask how I was, etc. Not required, but very appreciated by someone who travels as much as I do. Since he and the staff he had left, the hotel staff seems colder and disinterested. They do nothing to go out of their way to make you feel, for lack of a better word, "special." The cleanliness is not as good, and the rates there keep going up. I will continue to stay there when I can because it is very convenient to the markets I do business in, but I don't "look forward" to staying there like I did before. Mind you, this is not a complaint, just a honest recount of my feelings. In this day of no customer service, when you encounter a business that excells in service, you tend to notice it, and also tend to become disappointed when that service and attitude is no longer there."
Joseph from Osterville, MA US rated Avalon Hotel New York City 7 out of 10 on October 12, 2005
"Very roomy, old-worrld charm, and proximity to the subway make this a great choice for the money."
Verified Guest from Chicago, IL US rated Avalon Hotel New York City 9 out of 10 on January 20, 2005
"Sarah from England writes... stayed in one of the smaller rooms over New Year - excellent value in this respect as no additional surcharge for New Years Eve (we paid US$160++ per night). From other reviews suspected that we would have a room ending in 01 and this was the case but still had view of Empire State Building out of window so that was a nice surprise. Positives - very clean, pleasant and helpful staff, excellent value for the time of our stay, free continental breakfast an unexpected bonus, modern style bathroom albeit very small, location very central so easy to explore both downtown and uptown sights. Negatives - in-room safe was broken although this was not mentioned by the check-in desk, very temperamental air-con system - regularly came on for no apparent reason and quite noisy, location just off 5th Avenue and quite a lot of traffic noise (presume some other rooms would be quieter although then may not overlook Empire State Bldg). Would recommend for value for money at New Year but if I stayed there again would probably look for a bigger room with 2 x double beds just to give a bit more space and presumably a slightly larger bathroom."
Verified Guest from Bromsgrove, GB rated Avalon Hotel New York City 9 out of 10 on January 02, 2005
"Wished I had known ahead of time that the fitness center was under construction."
Amy from Franklin Lakes, NJ US rated Avalon Hotel New York City 9 out of 10 on May 19, 2004
"Definitely take up the hotel's offer to arrange a car back to the airport. The car arrived on time, the driver knew all the short cuts, the vehicle was clean, comfortable and spacious and it was only $45 plus toll. The cab firms advertising in the free magazines provided were hopeless - simply didn't turn up and then denied taking the booking!"
Sarah from Lonsdon, GB rated Avalon Hotel New York City 9 out of 10 on May 03, 2004
"extra bedding (the convertable sofa) was HORRIBLE (Rm. 1103)... lumpy, torn, hard and UNMADE in-house dining room surprisingly good excellent access to subway system (Lexington Ave. Line) 1.5 blocks away to east on 32nd St. Staff need better English language skills"
Charles from Cape Elizabeth, ME US rated Avalon Hotel New York City 9 out of 10 on April 25, 2004
"Thhe Avalon was really excellent value and thhe location could not have been better. Also - Urbaneasy provided me with a brilliant service - well done"
Barry from Bartion St David, GB rated Avalon Hotel New York City 10 out of 10 on March 16, 2004
"My reservation was in their system for the wrong dates--so my credit card was charged for a date earlier in the month as a no-show. I had made my reservation on line in October... Ordered ice (none available on the floors) and had to call twice because service was slow. Called to order clean sheets (due to a spill) prior to going out to dinner, and they were never attended to."
Kathleen from Traverse City, MI US rated Avalon Hotel New York City 7 out of 10 on February 01, 2004
Uwe from M?nchen, DE rated Avalon Hotel New York City 10 out of 10 on January 11, 2004
Verified Guest from Easton, PA US rated Avalon Hotel New York City 8 out of 10 on January 01, 2004
Verified Guest from Easton, PA US rated Avalon Hotel New York City 10 out of 10 on January 01, 2004
Verified Guest from Winston-salem, NC US rated Avalon Hotel New York City 9 out of 10 on December 29, 2003
"Nice quiet hotel but would not have a room that faces the street as the room curtains would not shut."
Alan from Aberdeen, GB rated Avalon Hotel New York City 9 out of 10 on December 14, 2003
Allan from Maidstone, GB rated Avalon Hotel New York City 8 out of 10 on December 13, 2003
Gordon from Reigate, GB rated Avalon Hotel New York City 9 out of 10 on November 24, 2003
"The reception staff were very obnoxious and unfriendly on the point of rude at times. The doorman was very friendly and helpful. We were charged the $30 occupancy tax twice. Once by yourselves and once by the hotel. They would not accept that we had paid this previously. The maid service was very good."
Nicola from Edinburgh, WY rated Avalon Hotel New York City 4 out of 10 on November 23, 2003
"We stayed at the Avalon for five nights in November. The location is excellent (a block from the Empire State Building and 10 minutes walk from Times Square). We had a Superior Queen room (which I think is the cheapest one) and it was fantastic - bigger than many hotels we've stayed in in the UK and with a good-sized marble bathroom and a view of the Empire State building. The only slightly negative comment I'd make is regarding breakfast - not enough tables meaning you had to wait at busy times, and only a basic selection of cereals and pastries, but at the end of the day, its included in the room rate (unlike most NYC hotels which seem to be room only). Overall, we agree with other positive comments on this site - the Avalon is a real gem in a great location and represents excellent value (bearing in mind that this is New York!!) - We wouldn't hesitate in recommending it!"
Jason from High Wycombe, GB rated Avalon Hotel New York City 9 out of 10 on November 23, 2003
"Very much liked the free champagne and including breakfast in the hotel price. You have an excellent concept, but the rooms need a refreshing and better decor. I said above I would not recommend your hotel. If the room decor and furniture was upgraded, I would rave about your place and it could become a favorite."
Verified Guest from Stamford, CT US rated Avalon Hotel New York City 6 out of 10 on November 23, 2003
"I loved evety minute of our stay,the breakfast sets you up for the day, The staff were always helpfull and very efficent. I would recommend it, and will stay there again on my next visit."
Gerry from Co Clare, IE rated Avalon Hotel New York City 9 out of 10 on November 12, 2003
"The potential for this hotel is definitely there. HOWEVER, would recommend an early check-in ... we were confirmed for a non-smoking room with two beds, and got the proverbial "last room" which was one bed, smoking, even though we requested it on the form AND called to reconfirm. And at midnight when we finally checked in, the night clerk was practically comotose and offered absolutely no suggestions or help of any kind, except to demand a credit card."
Verified Guest from Mclean, VA US rated Avalon Hotel New York City 7 out of 10 on November 09, 2003
Verified Guest from Toronto, ON CA rated Avalon Hotel New York City 10 out of 10 on November 02, 2003
"This hotel was very good as it was near Penn station and right across the street from the Empire State building. It was very easy to walk up 5th Ave. and onto Central park. Very near also for Times square and all the shows. The complimentary breakfast was very good and the reception staff and door men were pleasant and helpful."
Brigid from Sixmilebridge, IE rated Avalon Hotel New York City 9 out of 10 on October 27, 2003


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Avalon Hotel New York City

  • Business Center
  • Fitness Room/Gym
  • Parking
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Internet Connection (wireless)
  • Bathrobes
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bath Menu
  • Luggage Storage
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Fax (212) 299-7001
Friday Closing Time 24:00
Friday Opening Time 0:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Number of Rooms 100
Parking Paid
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email
Place Status Open at this location
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00
WiFi Free

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Published 09.01.2015
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