OverviewLocated about a 5-minute drive from
Albany International Airport (ALB) just off Interstate 87, the Best Western Albany Airport Inn is geared towards car or air travellers who require a hotel with a free breakfast, a free airport shuttle and easy highway access.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, a hair dryer and an iron and ironing board. Smoking, non-smoking and wheelchair-accessible rooms are available upon request.
The hotel also offers an indoor pool, a fitness room, meeting/banquet facilities, a business centre, guest laundry, vending machines, free parking, a free breakfast and an on-site bar/lounge that serves dinner, drinks and room service Monday through Saturday.
A free airport shuttle from 4:30 am to midnight is also offered daily and the hotel operates a free shuttle to Albany Bus Terminal and the Albany-Rensselaer Amtrack Train Station as well as anywhere along Wolf Road (please contact the hotel for details).
Up to two pets per room (maximum weight of 80 lbs) are permitted for an additional $20 per pet, per day.
Albany's city centre is approximately a 16-minute drive from the hotel, while Colonie Center offers shopping 7 minutes away by car. Suny University at Albany can be found 3 minutes away on foot and Siena Baseball Field is about a 9-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $20/night/pet, wheelchair accessible. (Call Date: November 28, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location, breakfast and rooms.
Many guests praised the hotels's staff, characterizing them as friendly, efficient, professional and knowledgeable about the area. One patron remarked, "From the check in to the check out the hotel staff were friendly, helpful, and courteous. They were always ready to answer any questions or help in any way they could".
The hotel's location was enjoyed by numerous reviewers. They found it close to the airport, highway access, restaurants, shopping and gas stations.
The hotel's breakfast was complimented by several travellers. They described it as excellent, delicious, varied and plentiful, with a great selection of hot and cold items and attentive staff.
Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, well equipped, well maintained and quiet, with comfortable beds. A few patrons had complaints about their lodgings, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and the lack of elevator.
Although the majority of guests were pleased with their lodgings at the hotel, a few reviewers had complaints about their accommodations. They reported small rooms and bathrooms, dated decor and cigarette odours in non-smoking rooms.
The hotel's lack of elevator was a challenge for a few patrons. These guests recommended those with mobility issues book rooms on the first floor.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 81% recommendation rate from 567 reviews.
TripAdvisor.com guest reviews ranked the hotel #21 of 50 Albany hotels with an average rating of 3.5 out of 5 from 278 reviews.
Booking.com guest reviews rated the hotel 8.2 out of 10 from 67 reviews.
The author called the hotel on November 28, 2013 to verify some information.
