OverviewThis property is situated among restaurants and a Whole Foods Market, within a 4-minute drive of Highway 680. The Westroads Mall is 3 minutes away by car and features shopping and several restaurants. Offering convenient highway access, this hotel is well suited for guests who are looking to explore the area by car.
This hotel is 100% smoke free and all rooms include free Wi-Fi, a coffeemaker, an iron and ironing board, a mini-fridge, individual climate control and a TV. Rooms are furnished with one king bed and two double beds.
Suites also include a separate sitting area, bathrobes, slippers and a work desk. Suites are furnished with one king bed and a sofabed. Select suites also include a balcony and/or a jetted tub. The Hospitality Suite, which also includes a microwave and a dining set for four people, is furnished with one queen pull-out bed.
Free parking is available on site and pets are not permitted.
Breakfast is available on site. It costs $13.95 per guest for the breakfast buffet, $9.00 per guest for a continental breakfast or $10 per guest for a full American breakfast. The on-site Heartwood Restaurant and Lounge serves breakfast, lunch and dinner daily and a brunch on Sundays. Room service is available from 6 am to 12 am.
Other on-site amenities include an indoor/outdoor pool and hot tub, a fitness centre, 14 meeting rooms, a business centre, safe deposit boxes and a shoe shine service.
The Strauss Performing Arts Centre is 7 minutes away by car, while the Boys Town Historical Marker is a 9-minute drive away. Downtown Omaha, which features the Old Market shopping area, the Amtrak station, the Orpheum Theatre, the Heartland of America Park and the Durham Museum, is a 17-minute drive away. The Omaha Henry Doorly Zoo and Aquarium is 18 minutes away by car, while the Omaha Airport at Eppley Airfield (OMA) is about a 25-minute drive away. (All driving time estimates: Google Maps)
The GoodMany guests described satisfactory experiences at this hotel, among the reviews used in this analysis.
The staff were frequently complimented for their friendly and helpful service. One reviewer specifically praised the event and catering staff.
Several guests found the location convenient for accessing the Westroads Mall and the highway.
Several reviewers described their rooms as recently updated and well appointed with modern furnishings. A few guests found their rooms to be clean and generally comfortable, while several reviewers specifically mentioned that their beds and bedding were comfortable. A couple of guests found their rooms quiet. However, some other reviewers expressed concerns about the condition of their rooms (see below for more details).
A few guests appreciated the indoor/outdoor pool and the well-equipped fitness centre, but a few guests did not enjoy the pool area (see below for more details).
A few reviewers praised the food at the on-site restaurant and from room service. However, a couple of other guests were not happy with the food service at this hotel (see below for more details).
The Bad
There were a few common concerns found for this property, among the reviews sourced for this analysis. Several guests complained that their rooms were small and a few guests agreed that these rooms were smaller than in other Marriott properties.
While many guests were generally satisfied with the condition of their rooms, a few reviewers thought that the hotel was showing its age, particularly in the guest room bathrooms. One guest said that his tub was in need of upgrades.
A few reviewers complained that the indoor/outdoor pool was uncomfortably cold.
A couple of guests did not enjoy their experience at the on-site restaurant. One reviewer thought that the prices were expensive, while another guest complained about slow service.
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 90% of 130 guests recommending the property.
TripAdvisor.com ranked this hotel #24 out of 69 hotels in Omaha, with an average score of 4 out of 5, from 156 reviews.
