OverviewThis property is situated in downtown Omaha and is well located for guests attending events at the TD Ameritrade Park and the Michael G. Morrison SJ Stadium, both of which are within an 8-minute walk.
This hotel is 100% smoke free and all rooms include free Wi-Fi, a 32" flat screen TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer and individual climate control. Select rooms also include a DVD player. Accessible rooms are also available.
Suites provide more spacious accommodations and select suites also include a jetted tub and/or a sofabed.
Free parking is available on site and is limited to one car per room. Additional parking spaces are available for $30 per day. This hotel offers a free 24-hour airport shuttle to the Omaha Eppley Airfield (OMA), which is a 10-minute drive away. The shuttle provides service to and from the airport every 30 minutes. Pets are not permitted.
The on-site Union Pizzeria and Sports Bar serves breakfast, lunch and dinner. Room service is available daily from 6 am to 10 pm.
The indoor water park features an activity pool, a play structure, a three-storey waterslide and a hot tub. Other on-site amenities include a fitness centre, a business centre, meeting and event space, guest laundry facilities, same-day dry cleaning service, an ATM, an ice machine and safe deposit boxes.
The Civic Auditorium is about 17 minutes away on foot. The Old Market area is a 25-minute walk away (or a 7-minute drive away) and features nightlife, shopping, dining and attractions, such as the Durham Museum, the Children's Museum and the Bemis Center for Contemporary Arts.
Access to Interstate 480 is about a 2-minute drive away, while Interstate 29 is about 3 minutes away by car. The Omaha Zoo is a 10-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on October 17, 2013: Airport shuttle details.
The GoodAmong the reviews used for this analysis, many guests described generally satisfactory experiences at this hotel.
The rooms were frequently described as clean, spacious and generally comfortable, while several reviewers thought that the beds were comfortable. A couple of guests said that the rooms were quiet.
The on-site water park seemed to be a hit among guests travelling with children.
Many guests found the location convenient for accessing downtown attractions, the airport and the zoo, while a couple of guests appreciated the free shuttle service.
A few reviewers found the front desk staff to be friendly and accommodating, but several other guests were not happy with the service they received (more details below).
While a couple of guests thought that this hotel offered good value, a couple other reviewers disagreed (see below for more details).
The Bad
There were several common complaints found for this hotel, among the reviews sourced for this editorial.
As mentioned above, several guests complained about disinterested, unhelpful and unfriendly service from front desk staff. One guest said, "I'm not sure that I saw anyone smile."
Several guests said that the on-site parking facility was small and that they had difficulty finding an available parking space.
Several reviewers were disappointed that this hotel did not offer a free breakfast.
Noise from neighbouring rooms was a problem for a couple of guests, while a couple of other reviewers thought that the room rates were expensive.
Expedia.ca gave this hotel an average score of 4.4 out of 5, with 92% of 97 guests recommending the property.
TripAdvisor.ca ranked this hotel #32 out of 70 hotels in Omaha, with an average score of 4 out of 5, from 118 reviews.
The author called the hotel on October 17, 2013 to verify some information.
