OverviewLocated about a 12-minute drive from Fort Bragg on Highway 401, the Comfort Inn Cross Creek Fayetteville (North Carolina) is geared towards road travellers who require an economical stopover hotel with easy highway access, kitchenettes in most rooms and a free breakfast.
This hotel has 176 air-conditioned guest rooms and suites, each offering one king or two double beds, free Wi-Fi, cable TV with free HBO, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Most rooms also feature a microwave and mini-fridge.
Rooms with a separate bedroom, a seating area, a dining area and sofabed are also available, as are wheelchair-accessible rooms. Both smoking and non-smoking rooms are available.
Hotel amenities include a seasonal outdoor pool, a fitness centre, a business centre, guest laundry, a free hot and cold continental breakfast and free parking. The lobby offers free coffee and free newspapers. Up to two pets (50 lbs max.) are permitted per room for an additional $49 per stay.
IHOP Restaurant is located about a 2-minute walk south from the hotel, while Cross Creek Mall is roughly a 5-minute drive northward. Fayetteville State University is an 11-minute drive east, and Fayetteville Airport (FAY) is approximately a 20-minute drive southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, 2 pets permitted for $49/stay, wheelchair accessible. (Call Date: June 12, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's breakfast, staff, value and location.
Many lodgers praised the free breakfast, describing it as wonderful, delicious and plentiful, with a good variety of hot and cold items and pleasant staff. One guest remarked that the breakfast exceeded expectations.
The hotel's staff were the source of numerous compliments by reviewers, who characterized them as friendly, accommodating and knowledgeable about the area.
Several guests were pleased with the hotel's rates. They described them as decent, affordable, inexpensive and fair.
The hotel's location was also praised by several lodgers, who found it to be close to restaurants, shopping, highway access and Fort Bragg.
Most reviewers complimented their rooms, claiming they were clean, spacious and comfortable. However, there were also several room-related complaints (see below for more details).
The Bad
While the majority of reviews consulted for this analysis were positive, and most reviewers liked there rooms, there were a few common complaints about the rooms. Some lodgers reported worn decor, issues with Wi-Fi connectivity, small bathrooms and musty smells.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with an 86% recommendation rate from 128 reviews.
TripAdvisor.com guest reviews ranked the hotel #15 out of 48 Fayetteville hotels with an average rating of 3.5 out of 5 from 81 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 12 reviews.
The author called the hotel on June 12, 2013 to verify some information.
